Marlaine Jinkins
Silver Springs,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Parts Advisor
Campers Inn RV
2023.06 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
Assistant Store Manager
Dollar general
2020.07 - 2023.08
- Responsible for incoming freight, customers complaints, employee recognition, maintaining accurate counts and placement of incoming freight
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Office Assistant/Receptionist
BEACH ELECTRIC
2018.04 - 2021.10
- Maintain all incoming calls, dispatch, tech locators, overall customer support
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Server/Bartender
Bennigans
2011.03 - 2014.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Server
Terry's Bar and Grill
2003.09 - 2007.07
- Greet customers, establish a positive interaction, begin with beverages and return for appetizers order or entrees
- Maintain adequate check ins to endure a good experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High school graduate in Journalism -
North Marion High School
Sparr, FL06.1990
Skills
- Warehouse Operations
- Parts Cataloging
- Shipping procedures
- Warranty Administration
- Technical aptitude
- Ordering parts
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Strong negotiation skills
- Empathy and patience
- Goal-oriented mindset
- Strong Work Ethic
- Cash Handling
- Guest Engagement
- Time Management
- Data Entry
- Positive Attitude
Certification
Driver's License
Timeline
Parts Advisor
Campers Inn RV
2023.06 - Current
Assistant Store Manager
Dollar general
2020.07 - 2023.08
Office Assistant/Receptionist
BEACH ELECTRIC
2018.04 - 2021.10
Server/Bartender
Bennigans
2011.03 - 2014.03
Server
Terry's Bar and Grill
2003.09 - 2007.07
High school graduate in Journalism -
North Marion High School
Driver's License
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