Marlana Carter
The Colony,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over 1 year and 2 months of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication, and customer service skills.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Dr. Keith Reisler M.D. P.A.
07.2022 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
CEO / CO OWNER
Soldierfit
04.2017 - 06.2021
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Directed market expansions to propel business forward, meet changing customer needs.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Initiated strategy to drive company growth and increase market share and profitability.
- Formulated and executed strategic initiatives to improve product offerings.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Monitored key business risks and established risk management procedures.
- Oversaw business-wide changes to modernize procedures and organization.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Oversaw divisional marketing, advertising and new product development.
- Cultivated company-wide culture of innovation and collaboration.
- Represented organization at industry conferences and events.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Created succession plans to provide continuity of operations during leadership transitions.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Devised and presented business plans and forecasts to board of directors.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Directed technological improvements, reducing waste and business bottlenecks.
- Communicated business performance, forecasts and strategies to investors and shareholders.
IHOP MANAGEMENT / CO OWNER
IHOP
04.2010 - 04.2017
- Complied with mandated organizational and regulatory mandates to maintain customer safety and privacy.
- Prepared and organized billing notes and documentation to provide detailed resources.
- Trained employees in the "Customer is always right." Implement. To improve chances of daily successful tips, and customer service.
- Extended continued trainee and employee care and periodic evaluations to maintain and document optimal fit and function.
- Front and Back of House duties.
- Cashier
- Cook as fill in
- Busing as needed
- Customer Service Care and Support to make sure every shift was concluded successfully.
- Worked my way up into the Family IHOP restaurant business starting as busier, to operations, and management.
- Highly skilled in customer service
- Absolutely love taking care of people in general.
Education
Emergency Medical Technician - EMT
UNITEK EMT
09.2020
Restaurant Management - Restaurant Management
IHOP MANAGEMENT
Dallas, TX04.2016
Medical Assistant - Medical Assistant
Sanford Brown Medical Assisting
Dallas, TX05.2014
Skills
- Direct Patient Care
- Patient Toileting
- Case Management
- Clinical Applications
- Simple Dressings
- EMR Systems
- Proper Sterilization Techniques
- Advanced Anatomy Knowledge
- Assisting with Physical Exams
- Charting Expertise
- Patient Feeding
- Sterile Procedures and Techniques
- Customer Service
- Human Anatomy and Physiology
- Wound Care and Irrigation
- Restocking Lab Supplies
- Specimen Collection
- Knowledge of EKG Rhythm Interpretation
- Lab Equipment Operation
- Chemical Solution Preparation
- Medical Terminology
- Feeding Assistance Expertise
- Patient Management
- Obstetrics and Fetal Development Sonography
- Communicating with Patient Families
- Needs Assessment
- Medical Procedures Understanding
- STD Counseling
- EKG Set Up and Monitoring
- Stocking Supplies
- Medical Records Management
- OB/GYN Procedures
- Patient-Handling Equipment
- Equipment and Instrument Sterilizatoin
- Patient Assessments
- Medications Familiarity
- Vital Sign Monitoring
- Lab Equipment Calibration
- Using Centrifuges
- Documentation Procedures Expertise
- Ph Testing
- Monitoring Patient Progress
Timeline
Medical Assistant
Dr. Keith Reisler M.D. P.A.
07.2022 - 08.2023
CEO / CO OWNER
Soldierfit
04.2017 - 06.2021
IHOP MANAGEMENT / CO OWNER
IHOP
04.2010 - 04.2017
Emergency Medical Technician - EMT
UNITEK EMT
Restaurant Management - Restaurant Management
IHOP MANAGEMENT
Medical Assistant - Medical Assistant
Sanford Brown Medical Assisting
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