Marlana Idom
Benton,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Assistant Supervisor
Central Arkansas Development Council
BENTON, Arkansas
05.2021 - Current
- Created training materials for staff members on topics such as anti-corruption legislation and data privacy regulations.
- Developed and maintained accurate records of employee scheduling.
- Maintained accurate records of scheduled appointments, including relevant information such as dates, times, locations, and attendees.
- Provided administrative support for the scheduling team by responding to emails, phone calls, and other inquiries in a timely manner.
- Developed processes to streamline the scheduling process, reducing time spent on manual data entry tasks.
- Prioritized tasks based on importance and urgency.
- Analyzed trends in past schedule performance to identify areas needing improvement.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Caregiver
Home Instead Care
Hot Springs, AR
10.2020 - 05.2021
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
Assistant Manager
Dominos's Pizza
Little Rock, AR
04.2014 - 10.2020
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High School Diploma -
Woodland Hills Christian School
Alexander, AR05.2014
Skills
- Scheduling
- Call Handling
- Proofreading
- Spreadsheet Management
- File Maintenance
- Data Entry
- Customer Service
- Certified Legal Office Assistant
- Dedicated Team Player
- Professional and Mature
- Customer Relationship Management (CRM)
- Strong Problem Solver
- Appointment Scheduling
Timeline
Assistant Supervisor
Central Arkansas Development Council
05.2021 - Current
Caregiver
Home Instead Care
10.2020 - 05.2021
Assistant Manager
Dominos's Pizza
04.2014 - 10.2020
High School Diploma -
Woodland Hills Christian School
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