Marlana Lester
Fidelitone Last Mile
3730 S Mill Ave Apt L2002,AZ
24
years of professional experience
Accomplished Delivery Manager with expertise in delivery management and inventory control at Fidelitone Last Mile. Proven track record in optimizing distribution coordination and enhancing customer satisfaction. Skilled in team supervision and issue resolution, leveraging lean principles to achieve a 20% improvement in delivery efficiency. Strong communicator with a focus on continuous improvement.
Work History
Delivery Manager
3 Years 9 Months- Directed daily delivery operations, coordinating dispatch, routing, and carrier schedules to maintain service levels.
- Monitored shipment status in TMS, resolving exceptions and communicating updates to internal teams and customers.
- Evaluated delivery performance, identifying process gaps and implementing workflow improvements for consistent execution.
- Collaborated with warehouse, transportation, and customer service teams to align shipment priorities and delivery commitments.
- Managed proof-of-delivery documentation, ensuring accurate records and timely issue resolution.
- Trained team members on delivery procedures, compliance requirements, and customer communication standards.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
Inventory Lead
6 Years 2 Months- Led inventory control processes, ensuring accurate stock levels across receiving, storage, and dispatch areas.
- Coordinated cycle counts and reconciled discrepancies to maintain inventory record integrity.
- Supervised daily material flow, prioritizing order readiness and on-time last mile shipments.
- Trained warehouse associates on inventory procedures, scan accuracy, and safe handling practices.
Picker and Receiver
4 Years 2 Months- Retrieved order components from inventory locations using barcode scanners and pick tickets.
- Verified part numbers, quantities, and lot codes to maintain accurate material flow.
- Staged picked items for production lines, ensuring timely delivery to assembly areas.
- Inspected picked materials for damage, contamination, or labeling errors before release.
- Updated inventory records and replenished stock locations to support continuous operations.
- Coordinated with shipping and production teams to resolve shortages and prioritize urgent picks.
- Maintained organized storage areas by consolidating parts and supporting cycle count accuracy.
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
Secretary to the General Manager
3 Years 1 Month- Managed General Manager calendar, scheduling meetings, appointments, and deadlines with accuracy.
- Drafted correspondence, reports, and memos for internal and external communications.
- Coordinated meeting logistics, prepared agendas, and recorded accurate minutes.
- Maintained confidential records, files, and office documents in organized order.
- Screened calls, relayed messages, and prioritized requests for timely follow-up.
- Tracked office supplies, placed orders, and ensured continuous administrative support.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Contributed to effective team management by maintaining open lines of communication with staff members across departments.
Packing, Shipping, and Receiving Assembler
1 Year 8 Months- Assembled and packed merchandise for shipment, following order specifications and quality standards.
- Verified incoming and outgoing orders against packing slips and receiving documents for accuracy.
- Inspected products for defects, ensuring only acceptable items moved through fulfillment.
- Labeled cartons and prepared packages for carrier pickup using shipping procedures and tracking details.
- Organized stock and replenished work areas to support efficient order processing and receiving flow.
- Coordinated with team members to resolve order discrepancies and maintain production schedules.
- Operated warehouse equipment and handheld scanners to complete packing, shipping, and receiving tasks.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
Restaurant Hostess
8 Months- Greeted guests promptly, managed seating flow, and balanced wait times during peak dining periods.
- Coordinated waitlist updates, table assignments, and server communication to maintain smooth front-of-house operations.
- Answered incoming calls, handled reservation requests, and provided accurate dining information to guests.
- Maintained clean, organized host stand, menus, and lobby area to support welcoming guest experience.
Education
CNA - Certified Nurse Assistant
Medical Assistant - Medical Assistant
- General Studies
High School Diploma
Skills
Infrastructure management
Reporting tools
Route planning
Distribution coordination
Emergency procedures
Vehicle inspections
Preventive Maintenance
Project scheduling
Vehicle inspection
Team supervision
Issue resolution
Delivery management
Software use
Lean principles
Type tool use
Documentation & recordkeeping
Truck dispatching
Driver monitoring
Delivery scheduling
Shipping activity oversight
Billing systems
Product transportation
Outgoing shipments oversight
Inventory management software
Warehouse logistics
Replacement orders
Shipment tracking
Timeline
Delivery Manager
Fidelitone Last Mile
01.2023 - CurrentRead More
Inventory Lead
Ryder Last Mile
10.2016 - 12.2022Read More
Picker and Receiver
Ruger Firearms
05.2012 - 07.2016Read More
Secretary to the General Manager
Academy of Eastern Arizona
01.2007 - 02.2010Read More
Packing, Shipping, and Receiving Assembler
Frederick’s of Hollywood
02.2004 - 10.2005Read More
Restaurant Hostess
Dennys Restaurant
06.2002 - 02.2003Read More
Northland Pioneer College
CNA from Certified Nurse Assistant
Read More
Apollo College
Medical Assistant from Medical Assistant
Read More
Northland Pioneer College
from General Studies
Read More
Holbrook High
High School Diploma
Read More