Marlania Brown
San Tan Valley,AZ
Summary
Passionate customer service professional, that focuses on dedication, punctuality, dependability, and loyalty over and beyond the call of duty. I am an advocate on working as a team, but also able to work independently and show support when needed to others. Valuing integrity, and efficiency while handling general and escalated issues, with a focus on customer support.
Overview
16
16
years of professional experience
Work History
Paraprofessional
Walker Butte K-8
San Tan Valley, AZ
08.2023 - Current
- Create and maintain positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Administered assessments to determine student's academic performance levels.
- Provided guidance to students in the classroom setting.
- Assisted teachers with planning and preparing lessons for students.
Resolution Specialist/Client Support Specialist
CVS Health
Phoenix, AZ
08.2020 - 05.2023
- Responsibilities include- Handling escalated calls, with patience, compassion and empathy while assuring that the patient is at peace with all aspects of the resolution process upon end of call.
- Submitting documentation on behalf of the patients to ensure their accounts are taken care of by all departments necessary in a timely manner.
- Following up with accounts to ensure swift and proper resolution.
- Responding to client emails while researching any available resolution.
- Entering insurance overrides, and ensuring the patient is able to receive medication quickly.
- Program software daily use examples: Microsoft word, Excel, Teams, PowerPoint, and Outlook.
Preschool Teacher
YMCA Of Metropolitan Detroit
Detroit, MI
06.2017 - 04.2018
- Weekly lesson plans.
- Helping to advance motor skills, emotional support, social skills, bridge positive and productive relationships with the staff and
families. - Ensuring the children retained information given during instruction.
- Maintaining a healthy and safe learning environment.
Preschool Assistant/ Paraprofessional Aide
Detroit West Preparatory Academy
Redford, MI
08.2013 - 08.2014
- Applied positive reinforcement to redirect negative behaviors.
- Supported students throughout academic instruction and assignments.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Help maintain a safe and healthy learning environment.
Assistant Manager
Approved Cash Advance
Roseville, MI
04.2008 - 05.2009
- Responsibilities includes- Giving out cash loan, after checking on employment
and references. - Advertising /marketing our company at various
businesses. - Attending court for debt collections while always making myself
approachable. - Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Education
High School Diploma -
Detroit World Outreach Christian Academy
Dearborn Heights, MI06.2001
Some College (No Degree) - Teaching
Baker College
Allen Park, MISkills
- Strong communication and interpersonal skills
- Teamwork and Leadership
- Workplace Safety
- Empathy and compassion
- Critical Problem-Solving
- Integrity
Timeline
Paraprofessional
Walker Butte K-8
08.2023 - Current
Resolution Specialist/Client Support Specialist
CVS Health
08.2020 - 05.2023
Preschool Teacher
YMCA Of Metropolitan Detroit
06.2017 - 04.2018
Preschool Assistant/ Paraprofessional Aide
Detroit West Preparatory Academy
08.2013 - 08.2014
Assistant Manager
Approved Cash Advance
04.2008 - 05.2009
High School Diploma -
Detroit World Outreach Christian Academy
Some College (No Degree) - Teaching
Baker College