Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Marlania Mitchell

Grethel,KY

Summary

Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

VIP Fuels. LLC
Grethel, KY
07.2023 - Current
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Analyzed market trends to identify opportunities for product expansion or improvement.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.

Cook

Floyd County Board of Education
Betsy Layne, KY
09.2018 - 07.2023
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Ordered supplies as needed for the kitchen.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Monitored stock levels of food items and ordered more when necessary.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Coordinated with wait staff to ensure timely delivery of meals to customers.

Shift Leader

Double Kwik
Pikeville, KY
05.2016 - 09.2018
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.

Education

Associate of Science - Medial Billing And Coding

Big Sandy Community And Technical College
Prestonsburg, KY
05-2023

Skills

  • Stock management
  • Store Organization
  • Department Oversight
  • Customer Relations
  • POS systems operations
  • Loss Prevention
  • Incident Reports
  • Problem-Solving
  • Strategic Merchandising
  • Customer Service Management
  • Staff Supervision
  • Microsoft Office Suite
  • Customer Service and Engagement
  • Stock Rotations
  • Flexible Schedule
  • Mentoring and Coaching
  • Staff Management
  • Retail Operations
  • Employee Scheduling
  • Time Management
  • Employee Coaching
  • Hiring and Training
  • Customer Service
  • Transaction Processing

Accomplishments

  • Graduated High school with a Business Major.
  • Can use programs such as Microsoft word, Excel, Powerpoint, and the World Wide Web.
  • Very good with technology

Timeline

Assistant Store Manager

VIP Fuels. LLC
07.2023 - Current

Cook

Floyd County Board of Education
09.2018 - 07.2023

Shift Leader

Double Kwik
05.2016 - 09.2018

Associate of Science - Medial Billing And Coding

Big Sandy Community And Technical College

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Marlania Mitchell