Summary
Overview
Work History
Education
Skills
Medicallicenses
Ongoingeducation
Recognition
Summary Of Experience
Certification
Timeline
Generic

Marlayna Bassett

New Port Richey,FL

Summary

Motivated individual with a proven track record of listening to clients' needs and developing strategic action plans to achieve desired outcomes. Recognized for honesty, integrity, and a genuine drive to succeed for both oneself and others. Exceptional interpersonal skills enable seamless interaction with individuals from diverse backgrounds and cultures. Highly respected for maintaining a professional and positive attitude in any situation. Possesses 5 years of experience as an assistant nursing aide with solid knowledge of CNA care procedures and exceptional patient care abilities. Self-directed professional with superior problem-solving, communication, and concierge management skills. Skilled in time management, task prioritization, and project organization to enhance patient care quality. Dedicated Social Services Director with extensive experience in long-term care and rehabilitation environments. Detail-oriented with strong follow-through and administrative capabilities. Capable of making sound decisions in fast-paced, unpredictable, and stressful settings while effectively collaborating with medical professionals, support services, patients, and families. A resourceful problem solver who excels in clear written and verbal communication, consistently projecting a polished, positive, and professional image.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Social Services Director

East Bay Rehabilitation Center
12.2019 - Current
  • Maintained records regarding client information, program progress.
  • Researched and analyzed community needs to determine program directions and goals.
  • Analyzed data to identify areas of improvement and develop strategies to reduce costs.
  • Conducted assessments of client needs and developed plans for providing appropriate services.
  • Ensured compliance with all state regulations concerning social service programs.
  • Facilitated meetings between clients and families and other professionals involved in their care.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Coordinated with other departments to ensure efficient delivery of services.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.

Director of Social Services

Consulate Health Care of Safety Harbor
07.2018 - Current
  • I work well with all departments to maintain a high level of satisfaction among the staff as well as the patients and their families
  • Help clients and families with discharge planning using effective communication techniques
  • Assist clients with accessing community resources
  • Assist low-income families dealing with psychosocial issues and advocate their needs to appropriate agencies or staff for further assistance
  • Easily establish rapport with people of all ages, cultures, and beliefs
  • Assist with crisis intervention in our facility with geriatric patients
  • Provide supportive counseling to clients and their family
  • Develop individual care plans for clients with unique needs or special issues
  • Complete all MDS assessments
  • Complete all appropriate PASSR levels
  • Stay compliant with ACHA regulations
  • Resolve any and all patient/family concerns to everyone's satisfaction

Social Services Assistant

Consulate Health Care of New Port Richey
07.2017 - 07.2018
  • As a Social Services Assistant I assisted the Director by counseling patients and family members
  • Assisted with discharge planning
  • Assisted with care plans
  • Assisted with MDS and PASSR assessments
  • Help to resolve patient and family concerns
  • Assisted with patient and family Advance Directives

CNA, Admission Concierge, and Social Services Assistant

Life Care Center of New Port Richey
01.2013 - 07.2018
  • Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting team members to better serve the needs of our patients and residents
  • As Social Services Assistant counseled family members to assist in understanding, dealing with, and supporting family and patient
  • Interviewed patients, reviewed records, and conferred with other professionals to evaluate mental and physical condition of family and patient
  • Intervened as advocate for family and patient to resolve emergency problems in crisis situation
  • As a Concierge oversaw dining room, and acted as liaison between patients and the facility
  • Conducted patient orientation of the facility including the completion of necessary documentation
  • As a CNA assisted RN and LPN medical staff with dedicated patient care of a 113 bed facility
  • Monitored, evaluated, and recorded client progress according to measurable goals described in treatment
  • I am proficient in Soft Care computer program
  • I have over 2 years of experience gathering information and using Abaqis successfully

Certified Nursing Assistant

Whitehall Estate
01.2010 - 12.2010
  • Performed CNA duties according to facility requirements
  • Assisted medical personnel in the planning, evaluation and delivery of patient care
  • Performed duties pertaining to care and treatment of rehabilitation patients

Certified Nursing Assistant

Liberty Commons Nursing Home
01.2009 - 12.2010
  • Performed duties pertaining to care and treatment of nursing home residents
  • Fed patients unable to feed themselves
  • Bathed, groomed, and dressed patients
  • Measured and recorded vital signs along with the patients food and liquid intake and output
  • Turned and re-positioned bedfast patients, alone and with assistance, to prevent bedsores
  • Assisted patient to walk

Education

GED -

Cape Cod Community College
Hyannis, MA
01.2007

Some College (No Degree) - General course work

Cape Cod Community College
Hyannis, MA

Skills

  • Effective interviewing techniques
  • Conducting onsite facility tours
  • Facilitating client discussions
  • Proficient in customer engagement
  • Proactive self-starter
  • Skilled in resolving conflicts
  • Coordination of public assistance initiatives
  • Strong task management
  • Effective goal development
  • Effective task prioritization
  • Strategic decision-making
  • Effective time management
  • Collaborative teamwork
  • Client support
  • Cultural awareness
  • Community engagement
  • Skilled in [software]
  • Detail-oriented approach
  • Analytical problem-solving
  • Effective multitasking
  • Consistent dependability
  • Strong verbal communication
  • Effective organizational skills
  • Effective listening
  • Adaptability to change

Medicallicenses

Certified Nursing Assistant 

Ongoingeducation

  • 2016, St. Pete College, Tarpon Springs, FL, 3.7, Additional course work toward a Social Service degree.
  • 2009, Cape Cod Community College, Hyannis, MA, 3.8, General course work.
  • 2007, Cape Cod Community College, Hyannis, MA, GED.

Recognition

Employee of the Year, 12/2014, Life Care Center of New Port Richey, New Port Richey, FL

Summary Of Experience

Motivated individual with demonstrated proficiency in listening to clients needs, and formulating the tactical action plan to achieve results. Known for honesty, integrity and a genuine passion for achieving goals for self and others. Superior interpersonal dynamics interface seamlessly with others from all levels, backgrounds and cultures. Respected for maintaining a professional and positive demeanor, regardless of the situation. Healthcare professional with 5 years of assistant nursing aide experience. Solid knowledge of comprehensive CNA care procedures and excellent direct patient care skills. Reputation as a self-directed professional with superior problem solving, communication, and Concierge management skills. Successful in managing time, prioritizing tasks, and organizing projects to improve the quality of patient care. Dedicated and patient-focused Social Services Director offering comprehensive experience of long term care and rehabilitation settings. Meticulous regard for detail and accuracy with strong follow-through and administrative skills. Maintain composure, and make decisions in fast-paced, unpredictable and stressful environments. Interface seamlessly with doctors, specialized support services, patients and visiting families. Resourceful in perceiving and resolving problems. Clear communicator, both written and oral. Without fail, projects a polished, positive and professional demeanor.

Certification

  • Certified CNA

Timeline

Social Services Director

East Bay Rehabilitation Center
12.2019 - Current

Director of Social Services

Consulate Health Care of Safety Harbor
07.2018 - Current

Social Services Assistant

Consulate Health Care of New Port Richey
07.2017 - 07.2018

CNA, Admission Concierge, and Social Services Assistant

Life Care Center of New Port Richey
01.2013 - 07.2018

Certified Nursing Assistant

Whitehall Estate
01.2010 - 12.2010

Certified Nursing Assistant

Liberty Commons Nursing Home
01.2009 - 12.2010

Some College (No Degree) - General course work

Cape Cod Community College

GED -

Cape Cod Community College

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