Marlayna Gipson
Dallas,TX
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 9+ years of relevant work experience to your team.
Overview
11
11
years of professional experience
Work History
Access Service Rep 2 /Customer Service Cashier
Baylor Scott And White Hospital
04.2023 - Current
- Worked diligently to address and resolve any patient concerns regarding their experience with the organization, demonstrating a commitment to exceptional customer service.
- Streamlined patient registration process by implementing efficient data entry techniques and prioritizing accuracy.
- Collaborated closely with medical records personnel in order to ensure timely processing of requests for patient documents.
- Provided back-up support for reception desk duties when necessary, demonstrating flexibility in adapting to various roles within the department as needed.
- Assisted patients with financial inquiries, working collaboratively to identify solutions that met both their needs and the organization''s requirements.
- Collected all patient valuables from each department as needed, also released to patients when discharged
- collected all deposits from each department in hospital, having to keep track of money in and out of cashier's office , keep balance of checking
Pharmacy Technician
Texas Star Pharmacy
01.2023 - 08.2023
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive care for patients, addressing complex medication needs.
Behavioral Health Aide
Arkansas State Hospital
04.2019 - 08.2022
- Reduced accidents by diligently monitoring rink conditions and addressing potential hazards promptly.
- Collaborated with fellow staff members to ensure consistent enforcement of facility policies, fostering a fair environment for all patrons.
- Participated in ongoing training opportunities to stay current on industry best practices and enhance job performance in critical areas like emergency response planning and incident management protocols.
- Enhanced customer experience by ensuring a safe and enjoyable skating environment.
- Worked with coworkers to supervise rink, splitting tasks and sharing responsibilities for groups and competitions.
Server
Pleasant Valley Country Club
09.2017 - 01.2020
- Facilitated seamless communication between management, staff, and customers to address concerns or special requests in a timely manner.
- Collaborated with other departments to coordinate large events or tournaments, ensuring smooth operations throughout the duration of each occasion.
- Enhanced team efficiency by streamlining alley operations and coordinating task assignments.
- Reduced customer wait times by efficiently managing lane reservations and ensuring prompt service.
- Handled cash transactions accurately while adhering to established policies for financial security of the establishment.
CNA
Arkansas Health Center
04.2017 - 04.2019
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Personal Assistant
A2B Auto
08.2013 - 08.2018
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Accomplished project deadlines by assisting with task completion whenever required.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Also collecetd all payments
Cashier
Target
10.2015 - 04.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Airline Customer Service Agent
Hallmark Financial Services
02.2014 - 02.2015
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Also at times will assist with hand washing and cleaning private planes
Education
Certificate Of Completion - Certified Nursing Assistant
Arkansas Baptist College
Little Rock, AR05.2017
High School Diploma -
Hot Springs High School
Hot Springs, United States05.2014
Skills
- Appointment Scheduling
- Insurance Verification
- Documentation accuracy
- Patient confidentiality
- Data entry proficiency
- Customer Service
- Money Handling
- Healthcare Industry Knowledge
- Problem-Solving
- Typing
- Data Entry
- Registration and Admissions
- Multitasking and Organization
- Training Coordination
Timeline
Access Service Rep 2 /Customer Service Cashier
Baylor Scott And White Hospital
04.2023 - Current
Pharmacy Technician
Texas Star Pharmacy
01.2023 - 08.2023
Behavioral Health Aide
Arkansas State Hospital
04.2019 - 08.2022
Server
Pleasant Valley Country Club
09.2017 - 01.2020
CNA
Arkansas Health Center
04.2017 - 04.2019
Cashier
Target
10.2015 - 04.2017
Airline Customer Service Agent
Hallmark Financial Services
02.2014 - 02.2015
Personal Assistant
A2B Auto
08.2013 - 08.2018
Certificate Of Completion - Certified Nursing Assistant
Arkansas Baptist College
High School Diploma -
Hot Springs High School