Summary
Overview
Work History
Education
Skills
Timeline
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Marlayna Harp

Toledo,Ohio

Summary

Hospitality professional with comprehensive experience in overseeing all aspects of hotel operations, from guest services to budget management. Possess strong leadership skills for driving team performance and implementing strategic initiatives. Known for boosting hotel's reputation through effective customer relationship management and robust revenue growth strategies. Committed to enhancing overall guest satisfaction which has consistently resulted in high ratings and positive reviews.

Overview

13
13
years of professional experience

Work History

General Manager

Tru By Hilton
Monroe, MI
09.2023 - Current
  • Oversee the hiring, training, and scheduling of all staff.
  • Ensure efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.
  • Analyze financial reports, identifying trends, and developing strategies to maintain profitability.
  • Deliver exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Oversee the budgeting process, financial reporting, and cost control measures to maintain profitability.
  • Manage daily hotel operations, including guest services, housekeeping, and maintenance.
  • Implement strategies to maximize revenue through effective pricing and inventory management.

Sales and Services Distribution Associate

USPS, United States Postal Service
Kapaau, HI
11.2018 - 04.2021
  • Certified USPS Passport Agent.
  • Served on a local and state board, providing resolutions for union workers.
  • Handled inquiries, concerns and complaints regarding postal issues

Licensed Community Association Manager

Condominium Concepts
Jacksonville Beach, Florida
03.2014 - 09.2017
  • Complete and submit reports depicting the condition of properties, resident issues, progress of projects, financial updates, and recommendations.
  • Served on the contract acquisition and transition panel.
  • Oversee preventative maintenance programs to protect the assets of the association and ensure proper compliance.
  • Solicit proposals from outside vendors for major projects, renovations, and contract re-negotiation.

Assistant General Manager- The Hampton Inn

Integral Hospitality Solutions
Jacksonville Beach, FL
05.2013 - 03.2014
  • Facilitate monthly meetings regarding forecasting, quality, salt scores, safety, etc.
  • Accounts receivable/payable, advance purchase, sales calls/group blocks, chargebacks.
  • Responsible for hiring, coaching, counseling, and training all employees.

Director of Guest Services- The Tutwiler

Integral Hospitality Solutions
Birmingham, AL
08.2011 - 05.2013
  • Oversee all guest services (front desk staff, front desk supervisor, valet staff, bell captain, breakfast staff, PBX operator – totaling over 50 employees).
  • Responsible for hiring, coaching, counseling, and training all employees.
  • Provided timely reports on performance metrics related to guest services operations.

Education

Some College (No Degree) - Business Management

Middle Georgia College
Cochran, GA

Skills

  • Cultural awareness
  • Multitasking
  • MS office
  • Decision-making
  • Time management
  • Teamwork and collaboration
  • ServSafe
  • PEP
  • Budget development
  • Profit and loss

Timeline

General Manager

Tru By Hilton
09.2023 - Current

Sales and Services Distribution Associate

USPS, United States Postal Service
11.2018 - 04.2021

Licensed Community Association Manager

Condominium Concepts
03.2014 - 09.2017

Assistant General Manager- The Hampton Inn

Integral Hospitality Solutions
05.2013 - 03.2014

Director of Guest Services- The Tutwiler

Integral Hospitality Solutions
08.2011 - 05.2013

Some College (No Degree) - Business Management

Middle Georgia College

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Marlayna Harp