Marleah Galvez

Researching and interpreting Federal and State Laws, status, rules, regulations and guidelines applicable to area fo assignment: conducting research and perform quality control review of case determinations: Determining Fraud Claims Determination date and redeterminations: Process Pseudo claims

Maintain multiple Google spreadsheets Such a Client Advocate / ID theft PRR sheet / Backlog Sheet / Integrity Emails / ID theft / DSO/ Other Issues: Knowledgeable in the Pandemic Unemployment Assistance program and the Guide program for Regular Unemployment Benefits. Completed the Naswa training of Fundamentals for Fraud Investigations, Interviewing and Investigations Basics.

Researching and interpreting Federal and State Laws, Statutes, rules, regulations, and guidelines applicable to area of assignment: Conducting research and perform quality control review of case determinations, makes assessments and prepare reports applicable to assigned program area: Case management: problem identification and resolution: excellent verbal and written. Review, analyze assess and maintain database information develop and maintain interpersonal relationships: resolve issues: provide information to claimants and employers: evaluate and manage cases: establish and maintain effective working relationships. AJC system knowledgeable. Special programs, Client Advocate, OLS, 1099 Reconsiderations and Disputes, Identification Verification and Fraud.

Leadership, Management for High-Volume Salon. Focused on Retention, motivation and building my team for Growth in the Customer Service Industry and helped Increase their Skills as a Stylist. Helping my Team members focus on self-growth as individuals and Talent. Budgeting, Marketing and Sales Growth. Striving to be one of the top Growing Salons in the Tucson Area. Setting goals and striving to reach them. Scheduling, training and Team planning.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.