Marleah Whitaker
Memphis,TN
Summary
High-energy Front Office and Operations Manager brings significant experience and excellent customer service skills. Focused on providing the best customer experiences by offering a friendly, knowledgeable staff and a clean hotel. Maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for handling escalated customer issues.
Overview
1
1
Certification
Work History
Sales Associate
Dignity Memorial
Memphis , TN
2021 - 2024
- Meet with families to discuss investments and goals to help them make decisions and purchase final arrangements.
- Licensed insurance producer with the ability to understand and discuss financial portfolios.
- Provide a very high level of communication, professionalism, knowledge, and privacy.
- Work with other Memphis sales professionals from the Chamber of Commerce and Better Business Bureau.
- Set up and run business trade show events to grow network and increase sales.
Sales Manager
Courtyard by Marriott
Collierville , TN
2015 - 2020
- Developed and implemented sales strategies to increase market share.
- Established relationships with key clients, while maintaining existing customer base.
- Managed daily operations of sales department, including supervision of staff members. Attend weekly staff meetings to ensure a seamless event schedule.
- Negotiate corporate nightly rates, maximizing revenue, and present business proposals to clients.
- Maintain high level of communication with Director, General Manager and Operations Manager.
Bookkeeper
Chemical Specialties, LLC.
Memphis , TN
2009 - 2015
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows, and monthly/year end reports.
- Provided assistance in preparing tax reports quarterly, and returns annually.
- Managed payroll processing for staff members.
- Resolved billing discrepancies with vendors or customers promptly and handled all A/R and A/P.
Front Office/Operations Manager
Courtyard by Marriott
Memphis , TN
1998 - 2009
- Hired and trained new employees on front desk duties, telephone etiquette, customer service excellence and CRM applications.
- Analyzed guest feedback surveys and developed action plans based on results. Communicated with guests appropriately. Implemented processes for the efficient handling of guest requests and complaints.
- Managed front desk staff, housekeeping and restaurant breakfast buffet schedules according to occupancy demands of the hotel.
- Ensured our cleanliness standards for the entire hotel were above reproach.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Developed and maintained a positive working environment, fostering team collaboration.
- Conducted regular staff meetings to update team on hotel policies, guest feedback, and objectives.
Education
Diploma - Hospitality And Travel
Southeastern Academy School of Travel
Kissimmee, FL1997-08
Associate of Science - Business Management
Southwest TN Community College
Memphis, TN1994-05
Skills
- Guest Relations Management
- Food and Beverage Management
- Hotel Management
- MS Office
- Professionalism
- Interviewing and Hiring
- Sales and Marketing
- Attention to Detail
- Room Inspections
- Problem-Solving
- Excellent Communication
- Sales
Affiliations
- Traveling
- Watersports
- Cooking
- Writing
- Love of animals
Accomplishments
- Awarded Regional Manager of the Quarter (twice) 2005 & 2008 - Courtyard by Marriott
Certification
- License to sell Life, Property & Casulty Insurance- Tennessee & Mississippi
- CPR Certified
References
References available upon request.
Timeline
Sales Associate
Dignity Memorial
2021 - 2024
Sales Manager
Courtyard by Marriott
2015 - 2020
Bookkeeper
Chemical Specialties, LLC.
2009 - 2015
Front Office/Operations Manager
Courtyard by Marriott
1998 - 2009
Diploma - Hospitality And Travel
Southeastern Academy School of Travel
Associate of Science - Business Management
Southwest TN Community College
- License to sell Life, Property & Casulty Insurance- Tennessee & Mississippi
- CPR Certified
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