Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Marleana Hensley

Marleana Hensley

St Petersburg,United States

Summary

Reliable housekeeper dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.

Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.

Attentive individual with superior cleaning skills thanks to many years. Reliable and dedicated with physical stamina to stand for long periods and lift up to 50 lbs. Pounds with ease.

Motivated Housekeeper with 2 1/2 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials.

Excellent reputation for resolving problems and improving customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Offering excellent communication and good judgment. Organized Housekeeper possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings nightly.

Overview

7
7
years of professional experience

Work History

Housekeeper

Comfort Inn & Suites
Texarkana, TX
04.2017 - 08.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • .Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures and windowsills to keep areas clean and comfortable.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Documented and reported necessary facility and building repairs observed.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • This company was always busy they hosted bat least 100 customer's daily.

Shift Leader

Loves Travel Stop
Texarkana, TX
06.2014 - 08.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Served over 250 customers.

Driver

Jingles Ice Cream
Texarkana, AR
06.2011 - 06.2013
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Served anywhere from 65 + just depends on day
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.

Education

High School Diploma -

Arkansas High School
Texarkana, AR
08.2004

Skills

  • Health Standards Compliance
  • Health and Safety Regulations
  • Greet Guests
  • Wall and Ceiling Cleaning
  • Room and Public Space Cleaning
  • Guest Service and Support
  • Deep Conditioning
  • Cleaning Methods

Timeline

Housekeeper

Comfort Inn & Suites
04.2017 - 08.2019

Shift Leader

Loves Travel Stop
06.2014 - 08.2016

Driver

Jingles Ice Cream
06.2011 - 06.2013

High School Diploma -

Arkansas High School
Marleana Hensley