Marlecia Josephs
Hollywood,FL
Summary
Driven Pharmacy Operations Manager with a proven track record at Walgreens Pharmacy, enhancing operational efficiency and patient satisfaction. Expert in pharmacy management and patient counseling, I've significantly improved service delivery by implementing innovative inventory systems and fostering team collaboration. Demonstrates exceptional leadership and problem-solving abilities, ensuring high-quality patient care and regulatory compliance. Dedicated Pharmacy Manager enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in [Area of expertise] and [Area of expertise]. Bringing successful career history comprising more than [Number] years.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Pharmacy
05.2021 - 09.2022
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
Senior Pharmacy Technician
Walgreens Pharmacy
03.2009 - 05.2021
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
Education
Associate of Occupational Studies - Pharmacology
National School Of Technology
North Miami, FL06.2006
GED -
North Miami Beach High School
North Miami Beach, FL06.2005
Skills
- Prescription Verification
- Medication Dispensing
- Pharmaceutical knowledge
- Patient Counseling
- Workflow Optimization
- Pharmacy management
- Pharmacy automation
- Direct Patient Care
- Patient Safety
- Drug safety
- Training and mentoring
- Patient education and counseling
- Professional ethics
- Operations Management
- Staff Management
- Insurance Billing
- Staff Training
- Employee Management
- Inventory Control
- Quality Assurance
- Personnel Management
- Medicare and Medicaid process
- Drug Inventory Management
- Policy Enforcement
- Purchasing management
- Inventory and restocking
- Performance Metrics
- Medication Therapy Management
- Service Delivery Optimization
- FDA Drug Safety Guidelines
- Regulatory Compliance
- Regulatory Requirements
- Pharmacy operations management
- Quality Assurance Controls
- Procedure Development
- Budget Administration
- Immunizations
- Wellness Services
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Patient Care Assessment
- Patient Education
- Certified in CPR/AED
- Relationship Building
- Employee Supervision
- Team building
- HIPAA Guidelines
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Problem Identification
- Professionalism
- Employee Recruitment and Hiring
- Interpersonal Communication
- Schedule Management
- Employee Performance Evaluations
- Multidisciplinary team collaboration
- Employee Work Scheduling
- Continuous Improvement
- Written Communication
- Basic Life Support for Health Care Providers (BLS)
- Performance monitoring
- Records Management
- Organizational Goal Development
- Professional Demeanor
Certification
Certified Pharmacy Technician, Cetified BLS, Clinical Documentation and Treatment Planning, Limited Mental Health License for Assisted Living Facilities, Registered Pharmacy Technician, Certified Immunizer
Timeline
Pharmacy Operations Manager
Walgreens Pharmacy
05.2021 - 09.2022
Senior Pharmacy Technician
Walgreens Pharmacy
03.2009 - 05.2021
Associate of Occupational Studies - Pharmacology
National School Of Technology
GED -
North Miami Beach High School