Marlee Epling
Point Pleasant,WV
Summary
Organized scheduling coordinator with proactive attitude regarding production scheduling coordination. Several years of experience in production and materials management. Consistently builds upon existing skills and learns new skills while completing projects within established timeframes.
Overview
12
12
years of professional experience
Work History
Work Scheduling Assistant
American Electric Power, AEP
Point Pleasant, WV
09.2024 - Current
- Coordinated scheduling for field technicians and support staff across multiple projects.
- Managed appointment logistics to ensure timely service delivery for customer requests.
- Maintained accurate records of scheduled jobs and resource allocations in company systems.
- Collaborated with various departments to resolve scheduling conflicts and improve workflow.
- Communicated effectively with team members regarding updates and changes to schedules.
- Trained new staff on scheduling software and best practices for effective time management.
- Identified potential problems before they arise by proactively reviewing existing schedules.
- Prioritized tasks based on importance and urgency.
- Worked closely with management teams to create consistent standards for scheduling activities.
- Provided administrative support for the scheduling team by responding to emails, phone calls, and other inquiries in a timely manner.
- Set and confirmed customer appointments.
- Responded to emergency scheduling changes promptly, minimizing disruptions to operations.
Administrative Assistant
American Electric Power, AEP
Hurricane, WV
03.2022 - 09.2024
- Developed and maintained filing systems for confidential documents and records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Compiled data from various sources into organized reports for review by management team.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Request/Update Purchase Orders
- Request new contracts for needed vendors
Customer Service Representative
American Electric Power
Hurricane, WV
03.2018 - 03.2022
- Customer Service Representative responsible for assisting patrons with account management
- Assist with money transfers for customer COVID-19 relief fund
- Virtual mentoring of new employees in improved telephone communication and system operation
- Liaison to government assistance agencies.
Bank Teller/ Customer Service Representative
Farmers Bank and Savings Company
Point Pleasant, WV
08.2016 - 03.2018
- Maintained a position of trust as bank key holder, responsibly for opening and closing regularly
- Assisted customers with their banking needs via telephone and in-person
- Ensured a superior customer experience by addressing customer concerns and resolving problems quickly.
Certified Nursing Assistant
Pleasant Valley Hospital
Point Pleasant, WV
07.2015 - 05.2016
- Maintained accurate patient records per hospital policy
- Monitored and recorded patient vital signs
- Responded appropriately to the physical, emotional, and developmental needs of patients
- Provided pre-and post-operative care.
Customer Service Representative/ Cashier
Piggly Wiggly
Point Pleasant, WV
09.2014 - 04.2015
- Operated cash register for cash, check, and credit card transactions
- Stocked and replenished merchandise according to store merchandising layouts
- Cleaned and organized store
- Alerted customers to upcoming sales events and promotions.
Education
Associate of Applied Science - Business Administration
West Virginia University
12-2021
Point Pleasant High School
05-2015
Skills
- Customer-focused
- Enjoys working in a team environment
- Strong verbal and written communication skills
- Analytical and organized problem solver
- An effective grasp of Virtual Agent / MACCS
- A professional understanding of Microsoft Applications, including Excel
- Information Security
- Database Management
- Spreadsheet Management
- Data Entry
- Research
- Invoice Processing
- Expense Reporting
- Client Relations
- Budget Tracking
- Microsoft Word
- Administrative Support
- Scheduling software
- Appointment management
- Resource allocation
- Process optimization
- Problem solving
- Effective communication
- Employee training
- Phone inquiries
Personal Information
Title: AAS, Business Management
Timeline
Work Scheduling Assistant
American Electric Power, AEP
09.2024 - Current
Administrative Assistant
American Electric Power, AEP
03.2022 - 09.2024
Customer Service Representative
American Electric Power
03.2018 - 03.2022
Bank Teller/ Customer Service Representative
Farmers Bank and Savings Company
08.2016 - 03.2018
Certified Nursing Assistant
Pleasant Valley Hospital
07.2015 - 05.2016
Customer Service Representative/ Cashier
Piggly Wiggly
09.2014 - 04.2015
Point Pleasant High School
Associate of Applied Science - Business Administration
West Virginia University