Marlee Frazier
Nashville,TN
Summary
Thorough Quality Assurance Specialist with 6 years of experience in healthcare. Excellent resource management and allocation skills. Outstanding communication, organizational and time management prioritization. Dedicated to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
7
7
years of professional experience
Work History
Quality Assurance Specialist
QTC Management
01.2021 - Current
- Inspecting finished examinations to verify conformance with VA specifications and company quality standards.
- Educating employees on specific QA standards and confirmed maintenance of standards.
- Addressing non-conformance issues, pausing production to correct errors.
- Analyzing quality and performance data to support operational decision-making.
- Conducting investigations into questionable test results.
- Providing regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Performing qualitative analysis on up to 15 examinations per day
- Collaborating with physicians to complete clear and concise medical reports
- Consistently sustained quality scores of 93% or higher throughout the entirety of this job experience
Care Partner
Vanderbilt University Medical Center
07.2019 - 01.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported patient admissions, discharges and transfers to promote team efficiency.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to their assigned nurse or the charge nurse.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Certified Nursing Assistant
NHC Healthcare Franklin
06.2018 - 07.2019
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
- Carried the responsibility of over-looking around 15 or more patients per shift.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
IMPACT Counselor
Lipscomb University
06.2017 - 06.2018
- Adjusted activity plans to better engage users of differing ability or interest levels.
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Attempted to center fun activities around the religious affiliation tied to the camp mission statement.
- Keep track of the emotional and physical well-being over 10 campers at a time.
Education
Bachelor of Science - Biology Major With Psychology Minor
Lipscomb University
Nashville, TN12.2019
High School Diploma -
Culleoka Unit School
Culleoka, TN2015
Skills
- Patient privacy and confidentiality
- Problem-Solving
- Quality Control Data Compilation
- Attention to Detail
- Microsoft Office
- Documenting and Recording Information
- Calm and Effective Under Pressure
- Adaptability and Flexibility
- Verbal and Written Communication
- Test Results Interpretation
Timeline
Quality Assurance Specialist
QTC Management
01.2021 - Current
Care Partner
Vanderbilt University Medical Center
07.2019 - 01.2021
Certified Nursing Assistant
NHC Healthcare Franklin
06.2018 - 07.2019
IMPACT Counselor
Lipscomb University
06.2017 - 06.2018
Bachelor of Science - Biology Major With Psychology Minor
Lipscomb University
High School Diploma -
Culleoka Unit School
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