Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marlee Galloway

Leland,NC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

19
19
years of professional experience

Work History

Digital Marketing Strategist

Mustard Seed Mktg
05.2024 - Current
  • Optimized email marketing efforts through A/B testing, segmentation, and personalized messaging.
  • Designed visually appealing landing pages that effectively communicated product benefits and increased conversions.
  • Increased website traffic with targeted SEO strategies and keyword research.
  • Mentored junior team members in digital marketing best practices, strengthening overall team expertise and cohesion.
  • Conducted market research to identify trends, competitor strategies, customer needs, and potential opportunities for growth in the digital landscape.
  • Implemented effective remarketing strategies targeting past website visitors who did not convert during their initial visit.

Small Business Owner

All Dressed UP
02.2016 - 08.2024
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

Legal Assistant

Frank Lay Law Firm
03.2017 - 05.2018
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.

Licensed Cosmetologist

Eminence
03.2013 - 10.2015
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
  • Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Mentored junior cosmetologists, sharing industry knowledge and best practices for professional growth.

Customer Experience Coordinator

Walmart
05.2010 - 12.2012
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Trained staff on operating procedures and company services.
  • Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

Salon Coordinator

Tangles
04.2006 - 08.2008
  • Managed salon's master calendar to organize customer appointments, employee schedules and special events.
  • Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
  • Enhanced customer satisfaction with prompt and courteous service at the front desk.
  • Coordinated staff schedules, optimizing team productivity and minimizing labor costs.
  • Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.

Education

No Degree - Pre-nursing

Western Carolina University
Cullowhee, NC

Associate of Arts - Cosmetology & Business

Southwestern Community College
12-2012

High School Diploma -

Blue Ridge Early College
Cashiers, NC
06-2010

Skills

  • Customer targeting
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication

Languages

English
Native or Bilingual

Timeline

Digital Marketing Strategist

Mustard Seed Mktg
05.2024 - Current

Legal Assistant

Frank Lay Law Firm
03.2017 - 05.2018

Small Business Owner

All Dressed UP
02.2016 - 08.2024

Licensed Cosmetologist

Eminence
03.2013 - 10.2015

Customer Experience Coordinator

Walmart
05.2010 - 12.2012

Salon Coordinator

Tangles
04.2006 - 08.2008

No Degree - Pre-nursing

Western Carolina University

Associate of Arts - Cosmetology & Business

Southwestern Community College

High School Diploma -

Blue Ridge Early College

Similar Profiles

CREATE PROFILE
Marlee Galloway