Timeline
Work History
Overview
Education
Skills
Summary
Quote
Websites
Certification
6c
Marlee Johnson

Marlee Johnson

Chandler,AZ

Timeline

Senior Risk Management Services Associate

PURE Insurance
08.2024 - Current

Risk Management Services Team Lead

PURE Insurance
07.2023 - 08.2024

Risk Management Services Associate

PURE Insurance
10.2021 - 07.2023

Senior Member Services Associate

PURE Insurance
07.2019 - 10.2021

Bachelor of Science - Applied Management

Grand Canyon University
05.2019 - 02.2021

Member Services Associate

PURE Insurance
02.2018 - 07.2019

Underwriting Services Assistant

State Farm
09.2016 - 02.2018

CCC-Service Representative

State Farm
06.2014 - 09.2016

Associate of Arts - General Studies

Maricopa Community Colleges, Mesa Community College
08.2012 - 01.2019

Work History

Senior Risk Management Services Associate

PURE Insurance
08.2024 - Current
  • Ensures member satisfaction with the risk mitigation process and proactively supports the completion of inspection requirements and/or recommendations.
  • Consistently researches and stays informed about current loss prevention measures and available products on the market.
  • Supports the refinement of workflows and internal resources for the team and other departments to enhance daily operations.
  • Analyzes data and generates reports to provide insight into the types of requests entering queues for upper-level management.

Risk Management Services Team Lead

PURE Insurance
07.2023 - 08.2024
  • Supervised the development and production of seven (7) direct reports.
  • Ensured my team provided a high-quality experience aligned with PURE’s purpose and principles
    Designed and enhanced processes, procedures, and training materials.
  • Offered developmental feedback and created opportunities for the team to grow professionally.
  • Lead by example and inspired the team to maximize their impact.
  • Effectively onboarded and trained numerous new hires.

Risk Management Services Associate

PURE Insurance
10.2021 - 07.2023
  • Delivered custom loss prevention solutions for the membership as part of the ongoing PURE360 Risk Management Consultation.
  • Seized leadership opportunities, including auditing, onboarding new hires, and serving as a point of contact for both external and internal associates.
  • Contributed to loss prevention campaigns and collaborating with vendor partners to ensure a seamless experience for the membership.
  • Expanded on relationships established by field Risk Managers to become a subject matter expert in loss prevention measures for high-value homes.

Senior Member Services Associate

PURE Insurance
07.2019 - 10.2021
  • Served as a team leader and acted as a subject matter expert for both new and experienced associates across all departments, offering on-the-job guidance and evaluating task performance.
  • Collaborated with the Member Experience team on quarterly NPS surveys, ensuring detractor concerns were addressed promptly and effectively.
  • Coordinated PURE360 Risk Management Consultation appointments and managed the calendars for six (6) Risk Managers throughout Florida.

Member Services Associate

PURE Insurance
02.2018 - 07.2019
  • Assisted members, brokers, and internal staff with complex billing inquiries and policy changes demonstrating dynamic thinking, empathy, and exceptional customer service.
  • Promptly responded to member inquiries through phone, email, text, and live chat, ensuring a seamless experience.
  • Provided an exceptional service experience that drives organizational growth and enhances member and broker engagement.

Underwriting Services Assistant

State Farm
09.2016 - 02.2018
  • Supported underwriting staff by performing various tasks, including communicating with agents via phone and providing updated on policy endorsement requests.
  • Engaged with agents, policyholders, and third parties through multiple communication channels.
  • Supplied Underwriters with documentation to facilitate policy change.

CCC-Service Representative

State Farm
06.2014 - 09.2016
  • Delivered after-hours phone support to policyholders, ensuring detailed messages were taken for agents and internal personnel.
  • Assisted policyholders by processing payments over the phone, suppling policy documents, and roadside support.
  • Provided technical support for the policyholders’ online portal.

Overview

11
11
years of professional experience
8
8
years of post-secondary education

Education

Bachelor of Science - Applied Management

Grand Canyon University
Phoenix, AZ
05.2019 - 02.2021

Associate of Arts - General Studies

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
08.2012 - 01.2019

Skills

Customer service

Time management

Attention to detail

Leadership qualities

Customer interaction

Decision-making

Complex Problem-solving

Courteous and professional

Client engagement

New hire training

Data entry

Cross-functional teamwork

Performance improvement

Preparing reports

Calendar management

Loss prevention

Multitasking and organization

Reliable and punctual

Client relationship management

Workflow management

Summary

Results-driven insurance professional with 10 years of experience in risk analysis and loss mitigation. Skilled in data analytics, financial modeling, and optimizing portfolio performance. Expertise in implementing risk management frameworks, ensuring regulatory compliance, and improving operational efficiency. Strong problem-solving, attention to detail, and commitment to accuracy and integrity.

Quote

The truth is: Belonging starts with self-acceptance. Your level of belonging, in fact, can never be greater than your level of self-acceptance, because believing that you're enough is what gives you the courage to be authentic, vulnerable and imperfect.
Brene Brown

Certification

  • CPRIA - Private Risk Management Association

Similar Profiles

CREATE PROFILE
Marlee Johnson