Marlee Koehler
502 Anderson Court,LA
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Louisiana Lagniappe/Louisiana Purchase
Natchitoches, LA
11.2023 - 01.2024
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cross-sold products to boost overall sales purchases.
- Organized displays to attract customers and promote sales.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Tracked inventory levels throughout the day and restocked items as needed.
- Initiated friendly conversation with customers to determine level of assistance required.
- Stocked shelves with merchandise according to company standards.
- Greeted customers to determine wants or needs.
- Greeted customers upon entering the store and provided assistance.
- Offered suggestions for additional items that may be of interest to customers.
- Answered store and merchandise questions and led customers to wanted items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Prepared merchandise for purchase or rental.
Key Holder
Kirkland's Home Store
Alexandria, LA
01.2023 - 12.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Server
Hana Sushi
Natchitoches, LA
10.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Alexandria Senior High School
Alexandria, LA05-2021
No Degree - Elementary Education
Northwestern State University of Louisiana
Natchitoches, LASkills
- Negotiation
- Monitoring
- Persuasion
- Resource Allocation
- Safety Enforcement
- Cash Handling
- Critical Thinking
- Time Management
- Learning Strategies
- Team Training
- Customer Service
- Communication
- Promotional Campaigns
- Staff Training
- Alarm Systems
- Personnel Scheduling
- Store Operations Oversight
- Product Demonstrations
References
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Timeline
Retail Sales Associate
Louisiana Lagniappe/Louisiana Purchase
11.2023 - 01.2024
Key Holder
Kirkland's Home Store
01.2023 - 12.2023
Server
Hana Sushi
10.2022 - 12.2022
High School Diploma -
Alexandria Senior High School
No Degree - Elementary Education
Northwestern State University of Louisiana
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