Marlee Robertson
Austin,TX
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Developed strong analytical and strategic thinking skills in fast-paced product development environment. Proficient in managing cross-functional teams and driving projects from concept to launch. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Associate Product Manager
Epicor Software Corporation
Austin, TX
09.2023 - Current
- Conduct market research and 25+ customer interviews, analyzing data points to identify trends and inform product strategies specific to the automotive catalog.
- Facilitate product demos, webinars, and training sessions, enhancing user adoption and satisfaction.
- Manage 3 comprehensive product roadmaps, defining 20+ SMART goals, 30+ key milestones, and cross-functional deliverables to guide product execution.
- Maintain consistent communication with 200+ customers, delivering weekly product release updates and achieving a 95% on-time communication rate.
- Manage user feedback processes, enhancing product features based on customer insights.
Automotive Intern – Product
Epicor
Remote
09.2023 - 05.2024
- Coordinated and executed focus group activities aimed at enhancing electronic catalog features.
- Evaluated survey results from Epicor catalog focus groups and synthesized findings into clear presentations.
- Ensured accuracy and coherence in product documentation by systematically creating and maintaining positioning documents, feature specifications, and release notes.
Heavy-Duty Product Intern
Dayton Parts driven by Dorman
Colmar, PA
05.2023 - 08.2023
- Conducted Phase 0 market research for Heavy-Duty PM Sensors by identifying customer trends, competitor offerings and demographic data for the product launch.
- Manipulated and analyzed data across 3+ ERP systems and BI tools (Qlik, Business Objects, Salesi), improving reporting efficiency by 25%.
- Participated in 30+ heavy-duty sales calls, engaging with 50+ customers and collecting actionable product feedback that contributed to 3 product enhancements.
- Presented findings and strategic recommendations to senior leadership and executive stakeholders in 10+ presentations, driving alignment on product strategy and accelerating decision-making timelines by 20%.
Automotive Intern – Customer Support
Epicor
Remote
06.2022 - 05.2023
- Implemented Integrated Service Estimator into Shop Management Systems, supporting 1,000+ end users.
- Conducted testing and validation across 50+ software scenarios and test cases, ensuring 99% functionality accuracy and adherence to performance standards.
- Documented technical specifications and user manuals for internal training purposes.
- Solved support cases using communication and critical thinking.
- Conducted 20+ informational interviews with industry professionals, synthesizing insights that informed 3+ strategic product or process improvements.
Education
Bachelor of Business Administration - Automotive Aftermarket Management, Data Analytics
Northwood University
Midland, MI05-2024
Skills
- Critical Thinking Problem-Solving
- Data-driven Decision Making
- Emotional Intelligence
- Time Management
- Coachable
- Product Management
- Transformational Leadership
- Remote work skills
- Adaptability Flexibility
- Communication: oral, written, visual, and digital
- Microsoft Office
- Resilience Grit
- SAS JMP, Power BI (Business Intelligence)
- RStudio, Visual Studio, SQL
- Social media platforms
- Market research analysis
- Marketing and advertising
Websites
Accomplishments
- Led project and completed a 65% increase in Heavy-Duty Vehicle Coverage in Aftermarket Catalog APIs.
- Documented and resolved incorrect categorization of product SKUs in SalesForce which led to increase efficiency in customer support case routing.
- Designed and launched the Kiosk Parts Lookup Prototype Project, resulting in 85% adoption interest
EDUCATION - CONFERENCES
- AAPEX/SEMA 2022 – Intern
- AASA Vision Conference 2022 – Intern
- HDAW 2023 – Intern
- HDAW 2024 – Intern
Timeline
Associate Product Manager
Epicor Software Corporation
09.2023 - Current
Automotive Intern – Product
Epicor
09.2023 - 05.2024
Heavy-Duty Product Intern
Dayton Parts driven by Dorman
05.2023 - 08.2023
Automotive Intern – Customer Support
Epicor
06.2022 - 05.2023
Bachelor of Business Administration - Automotive Aftermarket Management, Data Analytics
Northwood University