Marlee Yekeh
Monrovia,Liberia
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with (10) -years history of successful industry performance.
Dedicated Community Organizer with (15) years of empowering underserved cultures and interests by communicating with local and state governments. Skilled at connecting organizations with powerful allies to solicit real change and effective action. Known for bringing diverse groups together to achieve universally beneficial goals.
Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
16
16
years of professional experience
Work History
Supervisor
Child Protective Services
06.2022 - 08.2023
- Enhanced child safety by thoroughly investigating cases of abuse and neglect.
- Reduced caseload backlog by streamlining processes and implementing efficient case management strategies.
- Collaborated with community partners for improved service delivery and resource availability to families in need.
- Coordinated multidisciplinary team meetings to facilitate collaboration among professionals involved in child welfare cases.
- Maintained accurate records and documentation, ensuring compliance with agency policies and state regulations.
- Advocated for policy changes when necessary, contributing valuable input from a supervisor''s perspective during policy discussions and decision-making processes.
- Partnered with local organizations to expand access to social and community services.
- Conducted outreach activities to engage local stakeholders in programs.
- Spearheaded fundraising efforts to support social and community service initiatives.
Manager, Patient Relations
Denton State School
04.2013 - 07.2019
- Manage a home comprised of 15 patients and a staff of 15
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies
- Assist in resolving conflicts and act as an intermediary between patients, families and staff
- Providing direct care to residents following an individual service plan
- Fostering a homelike atmosphere throughout the community
- Coaching and aiding a resident to achieve their highest level of health and well-being
- Observe resident attendance, mood, behavior, and degree of involvement so that facility activities and resident progress are evaluated by noting, reporting and charting resident behavior
- Ensure that all charted activity progress notes are informative and descriptive of the services provided and indicate the resident's response to the service
- Maintain the confidentiality of all resident care information (HIPAA)
- Assist in planning, developing, organizing, implementing and evaluating the activity programs of this facility
- Assist with treatments as delegated by the Registered Nurse per individualized plan of care.
Technical Support Manager
ADT Securities Systems
01.2013 - 01.2014
- Approved tech work orders for installation of security systems for home owners and businesses
- Managed call center and customer care reps
- Provided support to field service technicians to ensure accuracy of account information
- Provided backup support for data maintenance and programming support
- Processed data changes on corporate server and provided support for other data cleanup projects
- Approved damage claims and closed all alarm calls
- Managed billing discrepancy reports
- Made appropriate decisions to dispatch authorized service providers when on-site service was required.
Dietary Manager
Children's Medical Center
01.2012 - 01.2013
- Approved and reviewed all existing and new orders for patients
- Set, managed and achieved goals related to nutrition programming and youth development services
- Organized and catered events for family night, teen night, kid and play, receptions and special events
- Trained assigned staff to incorporate adolescent development strategies whenever opportunities for interacting with youth occurred
- Identified opportunities to improve services to patients
- Provided support to patients and health care professionals in an effort to identify early signs of problems and provide resolutions in coordination with the patient's health care provider
- Developed and maintained relationship with eternal nutrition product and supply manufacturers
- Conducted daily meetings with physicians, social workers, parents in regards to patient's nutrition plan, development and growth.
Nutrition Coordinator
Froedtert Hospital
01.2008 - 01.2010
- Managed and oversaw FH nutrition services for the hospital
- Provided effective planning and coordination of patient daily health activities
- Responsible for planning, implementing and managing a nutritious and cost effective food service program
- Managed department budget
- Managed department inventory systems
- Responsible for purchasing, processing vendor invoices and payments
- Handled hospital catering events
- Planned and conducted training programs in dietetics, nutrition, and institutional management and for medical students, health-care personnel and the general public.
Education
Bachelor of Science - Public Health
Southern New Hampshire University
Hooksett, NH11.2022
B.S. in Business Management -
Northern Illinois University
Dekalb, IL01.2001
Skills
- Proficient in Microsoft Word, Excel, Access, PowerPoint, Outlook, SharePoint and internet software, Lotus Notes/Organizer, Adobe Creative Suite, Adobe Illustrator/PhotoShop, QuickBooks Pro
- Loss Prevention
- Contract Management
- Strategic Planning
- Employee Management
- Policy Implementation
- Partnership Development
- Business Development
- Analytical Thinking
- Documentation And Reporting
- Negotiation
- Issue Resolution
- Multicultural Marketing
- Policy analysis
- Relationship Building
- Event Planning
- Policy Development
- Advertising
Affiliations
- Jesse Jackson Civil Rights Movement
- Barack Obama Campaign Organizer
- Disadvantage Youths Outreach Liberia
Additional Information
Dynamic and results oriented professional with extensive experience in Management, technical support, community development and cultural dialogues . Seeking to leverage expertise in commercial diplomacy, market analysis, and relationship building.
Languages
English
Full Professional
Spanish
Limited Working
French
Limited Working
Timeline
Supervisor
Child Protective Services
06.2022 - 08.2023
Manager, Patient Relations
Denton State School
04.2013 - 07.2019
Technical Support Manager
ADT Securities Systems
01.2013 - 01.2014
Dietary Manager
Children's Medical Center
01.2012 - 01.2013
Nutrition Coordinator
Froedtert Hospital
01.2008 - 01.2010
Bachelor of Science - Public Health
Southern New Hampshire University
B.S. in Business Management -
Northern Illinois University