Marleen Flowers
Fort Worth,TX
Summary
Compassionate and dedicated Home Health Caregiver with experience at Quantum 3 Media, skilled in vital signs monitoring and emotional support. Enhanced patient independence through personalized care plans and effective communication, fostering trust and improving overall well-being. Proven ability to advocate for patient needs while ensuring a safe and nurturing environment.
Overview
4
4
years of professional experience
Work History
Home Health Caregiver
Quantum 3 Media
Fort Worth, TX
02.2023 - 08.2025
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Provided mobility assistance such as walking and regular exercising.
- Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.
- Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
- Assisted disabled clients to support independence and well-being.
- Enhanced patient comfort by providing compassionate and attentive care.
- Advocated for patient needs within the healthcare system, ensuring they received appropriate services and resources.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Patient Service Representative
UnitedHealthcare
Remote
04.2021 - 02.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Software to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Followed document protocols to safeguard confidentiality of patient records.
Education
Associate of Science -
San Bernardino Valley College
San Bernardino, CASkills
- Meal preparation
- Physical therapy support
- Vital signs monitoring
- Personal hygiene assistance
- Emotional support
- Compassionate care
- Behavioral management
- Fall prevention
- Patient care
- Documentation
- First aid and safety
- Feeding assistance
- Light housekeeping
- Patient transport
- Patient transportation
- Medication organization
- Client documentation
- Housekeeping
- Care plan assessment
Timeline
Home Health Caregiver
Quantum 3 Media
02.2023 - 08.2025
Patient Service Representative
UnitedHealthcare
04.2021 - 02.2023
Associate of Science -
San Bernardino Valley College