Marleen Young
Shippensburg
Summary
I am adept in various social media platforms and office technology programs. I am always committed to utilizing my skills to further the mission of a company. I am bringing forth a motivated attitude and a variety of powerful skills.
Overview
9
9
years of professional experience
Work History
Archive Specialist
Terrestris, LLC
Carlisle
04.2024 - Current
- Prepared and rehoused archival collections for digitization by repairing minor damage, building folders, re-boxing, and organizing records in accordance with archival and federal preservation standards to protect materials and maintain collection control.
- Created and maintained detailed metadata and inventories in Microsoft Excel and SharePoint to support accurate description, discoverability, and long-term access, while tracking container contents for transport and re-shelving per federal guidelines.
- Organized, batched, labeled, and quality-checked records for scanning by inserting headers and separator pages and verifying correct file start and stop points to prevent processing errors and rework.
- Supported agency planning and policy development by recommending workflow and records management improvements, while independently managing priorities and consistently delivering monthly government project deliverables ahead of schedule.
Inventory Specialist
QualIX
Carlisle
10.2023 - 04.2024
- Independently conducted large-scale physical inventories of archival collections not yet digitized, surveying and accounting for 1 million pages of records with a high degree of accuracy to maintain collection control.
- Created, maintained, and validated collection-level and container-level inventory data in Microsoft Excel and SharePoint, tracking activity and compiling documentation that supported 100% on-time completion of monthly government deliverables.
- Investigated and resolved inventory discrepancies by cross-checking physical containers against inventory records, escalating complex issues as needed to keep workflows moving and records accurate.
- Applied archival standards, institutional policies, and federal regulations to follow complex handling, storage, and documentation procedures and protect materials throughout inventory and access workflows.
- Coordinated day-to-day inventory and access needs with senior specialists, archivists, librarians, project management, and logistics, communicating status updates and requirements to support timely retrieval, movement, and control of materials.
Data Processing Specialist
QualIX
Carlisle
03.2023 - 10.2023
- Processed high volumes of physical records for digitization by removing fasteners, repairing minor tears, and eliminating duplicates to ensure scan-ready materials and accurate digital capture.
- Created and maintained detailed item-level metadata in Microsoft Excel to support digital description and retrieval, applying strong attention to detail to minimize errors.
- Sorted and batched documents using defined criteria, then merged, collated, packaged, and labeled materials according to standard operating procedures to keep workflows organized and on schedule.
- Assessed record condition and supported manifesting, filing, and re-boxing decisions to protect materials and maintain consistent handling practices.
- Maintained inventories of storage containers and contents, prepared materials for transport to the scanning facility, and re-shelved containers in accordance with federal guidelines.
Stock Supervisor
North Face
Hagerstown
06.2022 - 03.2023
- Led the back-of-house stock team to coordinate daily intake and release of merchandise, keeping inventory moving smoothly from receiving to floor-ready processing.
- Owned inbound and outbound shipment workflows, including receiving, processing, and staging items to established standards while balancing shifting priorities from the Store Manager.
- Established, executed, and followed up on control standards and procedures for inventory handling, improving consistency and accuracy in stockroom operations.
- Maintained detailed shipment and inventory records and handled stock-related questions and calls, providing timely updates to store leadership and associates.
- Trained and supervised daily stock associates, coaching on receiving, processing, markdowns, and audit procedures to support price accuracy and policy compliance.
Package Handler
FedEx
Hagerstown
10.2020 - 06.2022
- Processed and moved high volumes of packages and equipment according to FedEx procedures, maintaining accuracy and attention to detail while meeting shift deadlines.
- Safely lifted and transported items up to 100 lbs multiple times per shift, supporting fast-paced receiving, staging, packing, and delivery workflows.
- Relabeled and reprocessed packages damaged during transit, troubleshooting labeling and routing issues to keep items moving through the network.
- Maintained clean, organized work areas and staging zones to reduce handling errors and support efficient retrieval and processing.
- Trained new team members on safe equipment operation and standard handling procedures, reinforcing compliance and consistent workflow execution.
Assistant Manager
iMobile
Martinsburg
09.2019 - 10.2020
- Supervised store associates during the Store Manager’s absence, assigning daily tasks, monitoring workflow, and maintaining service and operational standards in a fast-paced retail environment.
- Managed employee performance plans by documenting issues, delivering open-ended coaching feedback, and following established procedures to address problem areas and improve day-to-day execution.
- Monitored and adjusted store inventory by checking stock levels, organizing backroom product, and coordinating replenishment to keep merchandise available and accurately accounted for.
- Arranged and maintained product displays, keeping the sales floor organized and presentable while following merchandising guidelines and prioritizing high-traffic areas.
- Handled administrative duties and customer inquiries, providing timely, accurate information and resolving routine issues with good judgment and attention to detail.
Sales Associate
iMobile
Martinsburg
03.2018 - 09.2019
- Delivered consistent quarter-over-quarter growth in individual gross profit sales by managing a high-volume customer queue, prioritizing tasks, and maintaining accuracy across transactions.
- Resolved customer issues by investigating account and device concerns, explaining options clearly, and applying store procedures to complete returns and exchanges accurately.
- Provided technical support and minor device repairs by troubleshooting common hardware and software problems and documenting next steps for customers when issues required escalation.
- Used Medallia and internal customer history to contact prior customers for feedback and to communicate account-specific offers, improving follow-up responsiveness and service recovery.
Associate
Five Below
Martinsburg
07.2017 - 03.2018
- Provided front-line customer service in a high-traffic retail environment by answering questions, resolving routine issues, and maintaining a positive, professional demeanor.
- Processed sales, returns, and exchanges accurately at the register by following established procedures and verifying payment details to support clean daily transactions.
- Maintained inventory to company standards by organizing stock, replenishing shelves, and adjusting product placement to keep merchandise easy to locate and properly presented.
- Completed hourly recovery of the sales floor by returning misplaced items, restoring organization, and prioritizing tasks to keep the store customer-ready throughout the shift.
Education
Bachelor of Art - History
Southern New Hampshire University
References
References available upon request.
Timeline
Archive Specialist
Terrestris, LLC
04.2024 - Current
Inventory Specialist
QualIX
10.2023 - 04.2024
Data Processing Specialist
QualIX
03.2023 - 10.2023
Stock Supervisor
North Face
06.2022 - 03.2023
Package Handler
FedEx
10.2020 - 06.2022
Assistant Manager
iMobile
09.2019 - 10.2020
Sales Associate
iMobile
03.2018 - 09.2019
Associate
Five Below
07.2017 - 03.2018
Bachelor of Art - History
Southern New Hampshire University