Marleigh Gannam
Arcadia,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Confident I can contribute to team success and achieve positive results. I am ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Patient Services Coordinator
Scott R. Adishian, DDS
Arcadia, CA
10.2018 - 06.2021
- Served as primary contact for former patients during transition to new dentist, fostering trust and continuity of care.
- Addressed and resolved patient inquiries across multiple platforms, contributing to improved patient satisfaction levels.
- Coordinated patient scheduling and appointment management to optimize clinic workflow.
- Compiled patient visit summaries and arranged future appointments, enhancing continuity in care and treatment management.
- Contacted patients to confirm appointments and organized necessary paperwork for efficient check-in.
Office Manager/Dental Receptionist and Assistant
Stephen M. Lojeski, DDS
Arcadia, CA
07.1999 - 10.2018
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
- Delivered exceptional customer service by efficiently resolving patient inquiries through phone, email, and in-person interactions.
- Processed insurance claims and payments. Assisted clients in understanding benefits and pricing details for procedures and services.
- Engaged with insurance providers to confirm patient coverage and address discrepancies in unpaid claims.
- Oversaw accounts receivable operations by ensuring timely invoicing of patients for services rendered.
- Organized and maintained dental instruments and materials, contributing to improved efficiency during procedures.
- Fostered a positive work environment through effective interpersonal communication and proactive collaboration.
Dental Office Recovery Assistant
Betty Houston and Associates
Arcadia, CA
07.1998 - 06.2003
- Entered dental HMO insurance plan copays into user-friendly dental software system for accurate billing.
- Input patient information, services, and treatment plans into Easy Dental for thousands of patients.
- Analyzed and reconciled accounts receivable data for each underperforming office to ensure financial accuracy and accountability.
- Executed billing procedures for a significant volume of outstanding claims related to dental services.
- Processed insurance claims and individual payments to ensure accurate patient account management.
Education
Bachelor of Science - Paralegal Studies
University of La Verne
La Verne, CAAssociate of Science - Administration of Justice
Citrus College
Glendora, CASkills
- Strong organizational skills
- Professional communication skills
- Collaborative team player
- Demonstrate integrity
- Friendly demeanor
- Strong attention to detail
Timeline
Patient Services Coordinator
Scott R. Adishian, DDS
10.2018 - 06.2021
Office Manager/Dental Receptionist and Assistant
Stephen M. Lojeski, DDS
07.1999 - 10.2018
Dental Office Recovery Assistant
Betty Houston and Associates
07.1998 - 06.2003
Bachelor of Science - Paralegal Studies
University of La Verne
Associate of Science - Administration of Justice
Citrus College