Marlem Hernandez
San Jose,CA
Summary
Dynamic leader with proven success in supervising the Sweepers cleaning crew, enhancing team performance, and elevating customer satisfaction. Fluent in Spanish, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
8
8
years of professional experience
Work History
Receptionist
WestFab Manufacturing
06.2022 - 05.2024
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
Cleaning Crew Supervisor
Sweepers
01.2021 - 01.2024
- Contributed to company growth by assisting management in hiring new employees based on skillset compatibility with current team dynamics.
- Coordinated, directed and monitored cleaning staff in [Type] and [Type] duties by use of manual and electrically powered tools and equipment.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Improved client satisfaction with high-quality cleaning services through regular inspections and addressing issues promptly.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Resolved conflicts within the team professionally, fostering positive relationships among crew members.
Receptionist
Cali Rims and Tires
02.2024 - 12.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Organized, maintained and updated information in computer databases.
Prep Cook
Saltalk Inc.
01.2021 - 02.2022
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
Waitress
Mimosas Cafe
04.2017 - 12.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
Education
High School Diploma -
San Jose Conservation Corps Charter High School
San Jose, CA06.2015
Skills
- Workload prioritization
- Sanitation Standards
- Chemical Handling
- Customer Service
- Guest Relations
- Document Control
- Fast Learner
- Team Collaboration
- Administrative Support
- Multi-Line Phone Systems
- Spanish Fluency
- Attention to Detail
- Time management skills
Languages
Spanish
English
Timeline
Receptionist
Cali Rims and Tires
02.2024 - 12.2024
Receptionist
WestFab Manufacturing
06.2022 - 05.2024
Cleaning Crew Supervisor
Sweepers
01.2021 - 01.2024
Prep Cook
Saltalk Inc.
01.2021 - 02.2022
Waitress
Mimosas Cafe
04.2017 - 12.2020
High School Diploma -
San Jose Conservation Corps Charter High School
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