Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlen Hernandez

Brooklyn

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Admin / DocGo
08.2023 - 01.2024
  • Being an admin, I had different responsibilities which included checking the guests in and out while checking their badges and informing them of any notifications shown on their account such as mail, needing to go to medical or anything else of that sort
  • I also had to help migrants fill out proof of residency letters.

Customer Representative

Maximus
10.2023 - 12.2023
  • My responsibilities included answering phone calls and answering questions our customers had
  • I also had to look into their account and help them renew, cancel, or start an application and select health plans.

Sales Associate

Junee Clothing
09.2022 - 04.2023
  • Receiving deliveries and going over the invoices to make sure everything was correctly received
  • Greeting customers when they walk into the store and making sure they have a great experience to ensure they will come back
  • Using the POS to update sales as well as ordering new inventory
  • Compute sales prices, total purchases and receive and process cash or credit payment and dress mannequins for displays.

Education

Associates Degree -

Kingsborough Community College

High School Diploma -

Edward, R. Murrow High School

Skills

  • Language Skills
  • Adaptability
  • Ambitious
  • Communication Skills
  • Computer Literacy
  • Multitasking Abilities
  • Remote Office Availability

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Representative

Maximus
10.2023 - 12.2023

Admin / DocGo
08.2023 - 01.2024

Sales Associate

Junee Clothing
09.2022 - 04.2023

Associates Degree -

Kingsborough Community College

High School Diploma -

Edward, R. Murrow High School

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Marlen Hernandez