Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Marlen Aguirre

Dallas,TX

Summary

Experienced healthcare professional with strong background in clinical operations and team leadership. Proven ability to enhance patient care, streamline processes, and ensure compliance with industry standards. Known for effective collaboration, adaptability, and results-driven approach. Skilled in staff management, process improvement, and strategic planning.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Clinical Practice Manager

Callier Center (Richardson) – UT Dallas
09.2019 - 08.2023
  • Oversaw daily operations of clinical practice, ensuring compliance with regulatory standards.
  • Developed and implemented policies to enhance patient care and operational efficiency.
  • Led interdisciplinary team meetings to foster collaboration and address workflow challenges.
  • Trained staff on best practices for patient interaction and documentation protocols.
  • Analyzed performance metrics to identify areas for improvement in service delivery.
  • Improved employee morale through consistent recognition of individual accomplishments, fostering a positive work culture within the clinic.
  • Ordered all office supplies and kept check on inventory levels.
  • Addressed and remedied all patient or team member issues.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Manage patient account staff which duties include charge entry, payment posting, benefit verifications, charge corrections, and account follow-up / denials utilizing eClinicalWorks, Centricity Group Management, and Aprima

Surgical Billing Front End Revenue Supervisor

UT Southwestern
06.2014 - 08.2019
  • Led revenue cycle operations to enhance billing accuracy and optimize collections processes.
  • Led training programs for staff, improving workflow efficiency and team performance.
  • Oversaw audits of financial transactions, ensuring adherence to regulatory standards and minimizing discrepancies.
  • Assisted in the resolution of client disputes related to billing or payment issues, ensuring timely resolution and preservation of valuable business relationships.
  • Evaluated monthly reports to identify trends or anomalies, allowing for proactive measures to be taken when needed.
  • Maintained strong working relationships with cross-functional teams, facilitating smooth communication regarding revenue-related matters.
  • Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
  • Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
  • Utilized Epic - charge entry / follow-up (denials) for departments Otolaryngology, Orthopaedic Surgery, Neurosurgery, and Spine
  • Billing Specialist
  • Clinical Staff Assistant

Financial Counselor

Parkland Hospital
09.2008 - 06.2014
  • Provided financial guidance to patients, ensuring understanding of available resources and benefits.
  • Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
  • Conducted interviews with patients and family members and answered questions regarding insurance benefits.
  • Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
  • Safeguarded client confidentiality while maintaining accurate records and documentation of counseling sessions.
  • Clinical Staff Assistant

Clinic Manager

Occupational Medicine and Rehabilitation
11.2003 - 08.2008
  • Streamlined clinic operations, enhancing patient flow and reducing wait times.
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
  • Trained and mentored staff on best practices in occupational medicine protocols and rehabilitation procedures.
  • Analyzed billing data to identify trends, reducing errors and improving revenue cycle management.
  • Reconciled discrepancies in billing statements, enhancing accuracy and client satisfaction.
  • Workers' Compensation claims utilizing MediTech system

Education

Master of Art - Healthcare Management

Dallas Baptist University
05-2017

Skills

  • Medical billing
  • Clinical leadership
  • Quality improvement
  • New hire training
  • Performance metrics
  • Teamwork and collaboration
  • Problem-solving abilities
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Analytical thinking
  • Conflict resolution

Accomplishments

  • Supervised team of six staff members.
  • Successfully resolved conflicts and improved team communication, leading to a more collaborative and productive work environment.
  • Increased patient satisfaction by 20% within 8 months by creating new workflow improvement techniques.
  • Reduced claim denials by 10%, increased collections to 95% at time of service, and collected 90% of past due patient payments.

Certification

  • Certified CPC (Certified Professional Coder), AAPC - effective 11/10/2018 - 05/31/2026
  • Certified CPCO (Certified Professional Compliance Officer), AAPC - 09/20/2023- 05/31/2026
  • Certifies CPPM (Certified Physician Practice Manager), AAPC - 11/14/2020 - 05/31/2026

Languages

Spanish
Professional Working

Timeline

Clinical Practice Manager

Callier Center (Richardson) – UT Dallas
09.2019 - 08.2023

Surgical Billing Front End Revenue Supervisor

UT Southwestern
06.2014 - 08.2019

Financial Counselor

Parkland Hospital
09.2008 - 06.2014

Clinic Manager

Occupational Medicine and Rehabilitation
11.2003 - 08.2008

Master of Art - Healthcare Management

Dallas Baptist University

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