Marlen Caceres
Plant City,FL
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Detail-oriented individual successful at providing excellent customer service by maintaining positive attitude. Offering 2-year background in cleaning and sanitizing work areas, equipment, utensils and dishes. An an oriented professional with a diverse background in customer service and Warehouse labor diligent and reliable successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
3
3
years of professional experience
Work History
Service Crew Member
Wendys Fast Food
02.2022 - 04.2022
- Wendy’sWendy’s —
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Operated cash register to ring up final bill and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with team members to complete orders.
- Calculated totals, processed payments and issued receipts.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Worked front counter, drive-thru and other areas.
Cashier
Supersaver Supermarket
05.2021 - 08.2021
- Set up new sales displays each week with fresh merchandise.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted customers entering store and responded promptly to customer needs.
- Checked personal identifications during alcohol and tobacco sales.
- Worked with floor team and managers to meet wide range of customer needs.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food Service Team Member
Waikiki Botanas
06.2020 - 05.2021
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Distributed food during busy peak periods to drive customer satisfaction.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Warehouse Associate
Amazon Warehouse
09.2022 - Current
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 50 pounds.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Education
High School Diploma -
Plant City High School
Plant City, FL05.2021
Skills
- Food Arrangement
- Ordering Procedures
- Operate Cash Register
- Prepare Orders
- Food Running
- Food Preparation and Safety
- Payment Processing
- Pack Deliveries
- Stocking and Replenishing
- Cash Handling
- Drive-Thru Operation
- Team Collaboration
- Inventory Management
- Daily Food Preparation
- Heavy Lifting
- Organization and Categorization
- Pallet Jacks
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Associate
Amazon Warehouse
09.2022 - Current
Service Crew Member
Wendys Fast Food
02.2022 - 04.2022
Cashier
Supersaver Supermarket
05.2021 - 08.2021
Food Service Team Member
Waikiki Botanas
06.2020 - 05.2021
High School Diploma -
Plant City High School