Marlen Cano

• Greeting customers, answering questions about transit services, routes, and fares.

• Customer inquiries may be made in person, over the telephone, by internet, and through e-mail.

• Filing customer complaints, providing solutions and alternatives.

• Ability to enter data accurately in order to track paperwork.

• Carried secretarial and administrative task in compliance with protocols and directives.

• Completed memos, invoices, receipts, spreadsheets and other reports as needed.

• Ability to use good initiative, judgement,and flexibility at a well defined scope and private data.

• Kept the office database and filling system up to date and organize.

• Ability to generate reports with common office automation programs like Word, Excel, Outlook and Adobe.

• Followed all health and safety regulations.

• Worked closely with individuals at all levels in the organization including shipping, Examining, and receiving, Quality Assurance, Food safety and protection, Regulatory affairs, and nutrition.

• Created effective and accurate reports in a timely manner for inspections and tests.

• Completed food safety validation studies to ensure product reaches minimum food safety cooking temperatures.

• Sanitized sinks, kitchen surfaces and tables.

• Operated large cleaning equipment such as industrial washing machines and dishwashers.

• Created and activated highly confidential customer accounts.

• Performed fee payment and cashiering duties (cash/ credit card payments and checks) in accordance with established rates, policies, and auditing requirements.

• Evaluated customer account information to assess current issues and determine potential solutions.

• Answered phone calls and directed callers to appropriate personnel, answers emails and other digital questions and messages.

• Documented conversations with customers to track requests, problems and solutions.

• Input customer income tax, payroll budgets, and immigration documents.

• Provided administrative support to the executive team, including scheduling meetings, managing calendars, including room setup and catering.

• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.