Marlen Gonzalez
Coatesville,PA
Summary
Bilingual Secretary with experience supporting families through ELRC. Skilled in application assistance, translation, and resolving client concerns. Known for clear communication, attention to detail, and dedication to community support.
Overview
6
6
years of professional experience
Work History
Bilingual Secretary
ELRC Region 19
Downingtown, PA
01.2024 - Current
- Assist families with understanding and completing ELRC subsidy applications and related documentation, often clarifying program requirements in both English and Spanish.
- Maintain organized case files and documentation logs, ensuring confidentiality and alignment with program guidelines and compliance requirements.
- Support office functions including calendar scheduling, email communication, phone coverage, and general administrative assistance for the program team.
- Help build a welcoming, culturally sensitive environment for families by offering patient, respectful, and solution-focused support
- Serve as a key point of contact for Spanish-speaking families, providing interpretation, translation, and culturally responsive support.
Bilingual Instructional Assistant
TCHS Brandywine
Downingtown, PA
09.2020 - 01.2024
- Assist teachers in implementing instructional strategies to meet the needs of English language learners
- Conduct one-on-one and small group sessions to reinforce learning objectives
- Collaborate with classroom teachers to adapt instructional materials and strategies to meet the individual needs of bilingual students
- Assist with the assessment and evaluation of bilingual students' progress and provide feedback to classroom teachers
- Attend meetings and professional development sessions to enhance knowledge and skills in bilingual education
- Maintain accurate records and documentation of student progress and support provided.
Manager
CVS Pharmacy
Downingtown, PA
07.2019 - 09.2020
- Manage and lead a team of employees, providing guidance, coaching, and support to maximize their performance and development
- Manage and resolve customer complaints and concerns in a timely and professional manner
- Ensure compliance with company policies, procedures, and standards, including inventory management, cash handling, and loss prevention measures.
Education
High School Diploma -
TCHS Brandywine
06.2019
High School Diploma -
Coatesville Area Senior High School
06.2019
Skills
- Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, Outlook) and internal systems used for case management and communication
- Problem Solving: Quick to identify issues in documentation or communication gaps and take proactive steps to support timely resolution
- Administrative Support: Proficient in managing calendars, scheduling, filing, and providing day-to-day office support to program teams
- Family Support Services: Skilled in assisting families with ELRC subsidy applications, including navigating eligibility, submitting documentation, and resolving issues
- Bilingual Communication: Fluent in English and Spanish; experienced in translating documents and providing real-time interpretation during family interactions
- Public Speaking: Comfortable speaking with families and groups in both English and Spanish; experienced in explaining the ELRC program
- Community-Focused: Strong understanding of local family needs; regularly assist with connecting families to services even beyond ELRC when needed
Languages
Spanish
Native/ Bilingual
References
Available upon request
Timeline
Bilingual Secretary
ELRC Region 19
01.2024 - Current
Bilingual Instructional Assistant
TCHS Brandywine
09.2020 - 01.2024
Manager
CVS Pharmacy
07.2019 - 09.2020
High School Diploma -
TCHS Brandywine
High School Diploma -
Coatesville Area Senior High School
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