Marlen Longoria
Ruskin
Summary
I am a self-motivated highly skilled Front Desk Receptionist. Looking for a position in which organizational abilities, human relation skills, education and past work experience will be utilized to best benefit the organization with an opportunity to grow as a business professional.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Palm Gardens Senior Living
02.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Front Office Receptionist
Brandon Riverview Medical Associates
01.2020 - 01.2022
- Greet and check in patients, and collect personal, medical, and insurance information.
- Schedule, reschedule, and verify patient appointments, schedule appointments with secondary care providers.
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
- Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management.
- Collected patient copayments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients.
- Perform responsibilities of verification of insurance and submitting payment requests to insurance companies, reconciling patient’s accounts, and collecting payments from patients.
Front Office Receptionist
Lakewood Ranch Family Health
01.2019 - 01.2020
- Responsible for greeting and checking in Handle the tasks of scheduling patient’s appointments, both in person and over the phone.
Education
General Education Development (GED) -
Lennard High School
Ruskin, FL01.2020
Skills
- Excellent prioritizing and organizing skills
- Exceptional communication, strong attention to details and writing skills as a business professional
- Team building player
- Fast learner
Information Technology
Word, Excel and PowerPoint
Timeline
Front Desk Receptionist
Palm Gardens Senior Living
02.2022 - Current
Front Office Receptionist
Brandon Riverview Medical Associates
01.2020 - 01.2022
Front Office Receptionist
Lakewood Ranch Family Health
01.2019 - 01.2020
General Education Development (GED) -
Lennard High School
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