Marlen Manriquez
Compton,CA
Summary
Highly motivated Associate with extensive customer service and sales experience. Organized and dependable as well as successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Great at adjusting to the meet the needs of different individuals and a quick learner.
Overview
5
5
years of professional experience
Work History
Bakery Dispatcher
Vallarta Supermarket
10.2023 - Current
- Developed and maintained specific knowledge of sweet bread, cakes, muffins, cookies and other bakery items to communicate with and assist customers in selection of product.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Educated customers about quality of baked goods to inspire continued support of brand and company mission.
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
- Coordinated with bakers to maintain adequate inventory levels for daily operations.
Dog Trainer
Petsmart
11.2019 - Current
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout training process.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Maintained clean training arena for group classes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in team environment.
- Strengthened communication skills through regular interactions with others.
Sandwich Artist
Subway
09.2018 - 05.2019
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Prepared salads, soups and sandwiches for customers.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Built rapport with regular customers by remembering their names and preferred orders, fostering welcoming environment.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared and presented food in compliance with health and safety guidelines.
- Maintained clean and organized workspace, adhering to strict sanitation standards.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Education
High School Diploma -
Compton Early College High School
Compton, CA06.2019
Skills
- Service Upselling
- Relationship Building
- Paperwork Processing
- Order Fulfillment
- Sales Transactions
- Promotions and Discounts Understanding
- Refunds and exchanges
- Engaging with Diverse Customers
- Creative Problem-Solving
- Flexible and Adaptable
- Verbal Communication
- Product Knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bakery Dispatcher
Vallarta Supermarket
10.2023 - Current
Dog Trainer
Petsmart
11.2019 - Current
Sandwich Artist
Subway
09.2018 - 05.2019
High School Diploma -
Compton Early College High School