MARLEN MARTINEZ ROSAS
Tomball
Summary
I have 25 years of experience with American Airlines where I served in various positions including: Customer Service Agent, Ticket Agent Sales Agent, and Account Manager. I have extensive experience with their Sabre mainframe computer system and am very proficient with a personal computer. In addition to my customer service skills, I have a proven ability to work under pressure and on my own or with minimal supervision. I am equally comfortable working as part of a close-knit team. I prepare reports efficiently and apply a thorough knowledge of company practices and procedures. I have a high level of commitment to my employer, my colleagues, and my responsibilities as an employee. Last year I was part of two golf courses working in different roles.
Overview
17
17
years of professional experience
Work History
Cook
CYPRESS GOLF COURSE
04.2024 - Current
- Cook and prepare the provided menu items
- Sanitize food and preparation areas
- Give estimated of expected food consumption, requisite for purchase supplies
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Maintenance - Administrative Assistant
LONGWOOD GOLF COURSE
01.2023 - Current
- Responsible for classifying the invoices with the respective accounting line
- Update the working hours of employees to run the payroll on time
- Request parts from vendors according to the daily needs
- Update inventory of the equipment, parts and Chemicals used
Account Manager
AMERICAN AIRLINES INC.
01.2008 - 01.2023
- Responsible for negotiations with Preferred Travel Agencies in Bogota, Barranquilla, Cali, Bucaramanga, and Cartagena
- Follow-up of negotiations and achievement of goals
- Reporting and analysis of the results achieved by the sales team as well as individually
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Support corporate clients through preferred program agencies and open new local corporate accounts
- Promotional activities of the different products and destinations of the company
Service Representative
AMERICAN AIRLINES INC.
01.2008 - 01.2023
- Updating sales reports generated by the company
- Supporting agencies with system problems, complaints, services, etc
- Coordinating commercial events, sales meetings and FAMs
- Updating files for audits, commercial presentations, and training, etc
- Budget management for promotional materials
- Reporting attendance and overtime of the Sales Team to HR
Education
DEGREE IN PHILOLOGY AND LANGUAGES - Spanish – English
Distrital University
01.1993
Training
- Concur Expense Report, On-line, 2020
- Antitrust and Anti-Corruption Seminar, On-line, 2020
- Disrupting Everyday Bias: Making Culture a Competitive Advantage., On-line, 2020
- Group and Meeting Travel, On-line, 2019
- Business Ethics Training and Certification, On-line, 2019
- Presentation Advantage Presentation Skills, Dallas, TX, 06/01/19
- Business Extra Program, On-line, 2019
- Global Sales Training Part 2 – Account Manager Development, Dallas, TX, 2019
- Body Language for Global Sales, México, 2018
- Personal Branding Etiquette, San Juan, Puerto Rico, 2018
- Value Based Negotiations, Miami, FL, 2018
- Five Choices, Dallas, TX, 2017
- Communicating Corporate Strategy for Leaders, Dallas, TX, 2017
- Value Based Negotiations, Miami, FL, 2017
- Keeping American Secure, On-line, 2017
- Global Sales Training Part 1 - Orientation, Dallas, TX, 2017
- Presentation Skills, Dallas, TX, 2017
- Business Ethics, Dallas, TX, 2017
- Emer genetics, Dallas, TX, 2015
- Frontline leader Workshop MCLA & Canada, Dallas, TX, 2015
- International Time and Attendance System (ITAS), Miami, FL, 2014
- Air Travel Shopping Engine for Global Sales, On-line, 2014
- Global Sales Manager Training, Miami, FL, 2013
- Seven Habits of Effective People, Dallas, TX, 2011
- Creativity and Problem-Solving Workshop, Miami, FL, 2011
- Legendary Relationships. The Key to Selling Training, Miami, FL, 2011
- Strategic Writing Workshop, Miami, FL, 2011
- IMS Course, Miami, FL, 2007
- International Tariff Structures, Dallas, TX, 2003
- Dangerous Goods Train the Trainers, Miami, FL, 2001
- SABRE Security – EPR Creation, On-line, 2001
- Fish Philosophy Train the Trainers, Miami, FL, 2000
- Top Trainer Basic Skills, American Airlines, Dallas, TX, 2000
- T-REX Phase II, Dallas, TX, 2000
- Foundations 101: Blueprint for leadership, Miami, FL, 1999
- International Ticketing Training, Dallas, TX, 1998
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cook
CYPRESS GOLF COURSE
04.2024 - Current
Maintenance - Administrative Assistant
LONGWOOD GOLF COURSE
01.2023 - Current
Account Manager
AMERICAN AIRLINES INC.
01.2008 - 01.2023
Service Representative
AMERICAN AIRLINES INC.
01.2008 - 01.2023
DEGREE IN PHILOLOGY AND LANGUAGES - Spanish – English
Distrital University
Similar Profiles
Oneil MontagueOneil Montague
Landscaper at Cypress Golf CourseLandscaper at Cypress Golf Course
Ken Maltby, CGCSKen Maltby, CGCS
Senior Superintendent at Grand Cypress Golf at Evermore Orlando ResortSenior Superintendent at Grand Cypress Golf at Evermore Orlando Resort
Walter WilliamsWalter Williams
Supervisor at Cypress Golf ManagementSupervisor at Cypress Golf Management
MARIO MURILLOMARIO MURILLO
Manager / Owner at Murillo Estates LLCManager / Owner at Murillo Estates LLC
Wendi WhitakerWendi Whitaker
Laboratory Teaching Assistant (General Chemistry II – Spring 2023 and Spring 2024; Organic Chemistry I – Fall 2023) at University of St. ThomasLaboratory Teaching Assistant (General Chemistry II – Spring 2023 and Spring 2024; Organic Chemistry I – Fall 2023) at University of St. Thomas