Marlen Morales
Spring Valley,NY
Summary
Dynamic Property Management Coordinator with a proven track record at Bright Sky Management, excelling in customer service and problem-solving. Skilled in training staff and enhancing operational efficiency, I leverage strong organizational abilities and bilingual communication to foster positive tenant relationships and ensure high standards of property management.
Experienced with tenant communication, lease administration, and property operations. Utilizes strong organizational skills to manage multiple tasks effectively. Knowledge of problem-solving techniques ensures seamless property management processes.
Overview
9
9
years of professional experience
Work History
Property Management Coordinator
Bright Sky Management
06.2023 - Current
- Provided exceptional customer service by responding promptly and appropriately to tenant inquiries or concerns, maintaining positive relationships throughout the community.
- Organized regular property inspections to identify potential safety hazards or maintenance needs.
- Trained newly hired staff members on company policies, procedures, and best practices in order to maintain consistent performance levels across the team.
- Contributed to the development of company policies and standard operating procedures, resulting in improved overall performance to maintain properties highest standards and tenant satisfaction.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Communicated effectively with owners, residents, vendor and on-site associates for efficient problem resolution.
Warehouse Associate
Amazon
09.2019 - 05.2021
- Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
Cashier
Food Fair Supermarket
09.2016 - 08.2018
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, join reward programs, returns, refunds and resolving transaction issues.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
Spring Valley High School
Spring Valley, NV06-2019
Skills
- Creative and adaptable
- Decision-making
- Adaptability and flexibility
- Multitasking Abilities
- Problem-solving abilities
- Customer service
- Teamwork and collaboration
- Organizational skills
- Friendly, positive attitude
- Computer skills
- Excellent communication
- Bilingual in spanish and english
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Property Management Coordinator
Bright Sky Management
06.2023 - Current
Warehouse Associate
Amazon
09.2019 - 05.2021
Cashier
Food Fair Supermarket
09.2016 - 08.2018
High School Diploma -
Spring Valley High School
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