Marlen Muratov

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Answered questions about store policies and addressed customer concerns.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.

Communication: Ability to effectively communicate and listen to peers' needs and concerns.

Empathy: Demonstrated capacity to understand and empathize with others' experiences and challenges.

Leadership: Skill in guiding and motivating peers to achieve personal and academic goals.

Problem-solving: Ability to assist peers in finding solutions to academic, personal, and interpersonal challenges.

Active listening: Capacity to attentively listen to peers, understand their perspectives, and provide appropriate support.

Time management: Skill in managing time effectively to balance peer mentor responsibilities with personal commitments.

Conflict resolution: Experience in mediating conflicts and facilitating constructive resolutions among peers.

Adaptability: Ability to adjust mentoring approaches to meet the diverse needs and learning styles of peers.

Collaboration: Capacity to work collaboratively with other mentors and support staff to provide comprehensive support to peers.

Confidentiality: Commitment to maintaining the confidentiality of peers' personal information and discussions.