Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marlen Rodriguez

Edinburg

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

Wellmed / Optum
07.2022 - Current
  • Travel to patients house to support the delivery of supportive care services in the community for patient dealing with life-limiting illnesses
  • remove staples from superficial wounds change wound dressing and obtain cultures administer vaccines
  • perform specimen collection via noninvasive techniques collect blood specimens via venipuncture or capillary performs Ekgs
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans and requesting medical records
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.

Medical Assistant

Hidalgo County Health Department
07.2021 - 10.2022
  • performing walk through to provide a medical view for operation clinics
  • provide education and immunization service to community residents before administrating covid vaccine to infants and elderly
  • weekly inventory of all vaccine and covid testing supplies updating information into spreadsheet.
  • ensure negative or positives test results are delivered in a timely and accurate maner.
  • open/ closing duties depending on shift
  • Covid testing scheduling / lab maintenance properly label, seal and collect PCR samples for lab shipment or in house ABBOTT testing
  • participate in off-site vaccination clinic regular hours, after hours and seasonal clinics
  • entering patients results / information on IMMTRAC and EPI test ,
  • making appointments for covid vaccine or test

Medical Assistant

South Texas Health System
04.2021 - 07.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.

Medical Office Specialist

South Texas Health System
12.2020 - 04.2021
  • Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
  • Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
  • Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Used software to schedule appointments for doctor visits and procedures.
  • Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
  • completing the closing of the day deposit and cash or check into the bank

Customer Service Representative

Senture
09.2020 - 12.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered constant flow of customer telephone calls promptly to avoid on-hold wait times.
  • documents each customers inquiries information into a data base

Customer Service Representative

APPLE ONE
05.2019 - 12.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Attend meeting and training to maintain up-to-date knowledge of all programs and systems

Education

Medical Assistant - Health Care

Southern Careers Institute
TX
08-2020

High School Diploma -

Johnny Economedes High School
Edinburg, TX
05-2018

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Direct patient care
  • Reliable team player
  • Data entry
  • Compassionate
  • Fluent in English and Spanish
  • Call center experience
  • Complaint handling
  • Active listening
  • Microsoft outlook
  • Computer proficiency
  • Relationship building
  • time management
  • Critical thinking

Certification


  • Medical Assistant
  • CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medical Assistant

Wellmed / Optum
07.2022 - Current

Medical Assistant

Hidalgo County Health Department
07.2021 - 10.2022

Medical Assistant

South Texas Health System
04.2021 - 07.2021

Medical Office Specialist

South Texas Health System
12.2020 - 04.2021

Customer Service Representative

Senture
09.2020 - 12.2020

Customer Service Representative

APPLE ONE
05.2019 - 12.2019

Medical Assistant - Health Care

Southern Careers Institute

High School Diploma -

Johnny Economedes High School

Similar Profiles

CREATE PROFILE
Marlen Rodriguez