Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlen Sotelo

San Antonio,TX

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures.

Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Manager on Duty

El Bucanero
07.2022 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cashier

El Bucanero
08.2021 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Ronald Reagan High School
San Antonio, TX
05.2021

Skills

  • Staff Management
  • Process Improvement
  • Operations Management
  • Inventory Control
  • Strategic Planning
  • Goal-Oriented

Languages

Spanish
Native or Bilingual

Timeline

Manager on Duty

El Bucanero
07.2022 - Current

Cashier

El Bucanero
08.2021 - 07.2022

High School Diploma -

Ronald Reagan High School

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Marlen Sotelo