Marlen Tavarez

Logistics Supervisor

Harbor Freight

Dodge City, KS

05.2021 - 03.2023

Provided oversight to ensure daily operations ran efficiently and effectively.
Ensured compliance with all applicable laws, regulations and safety standards related to logistics operations.
Analyzed current shipping processes and identified areas for improvement in order to reduce costs or improve efficiency.
Maintained records of all incoming, outgoing shipments by creating detailed reports that included shipment origin, destination, route taken and delivery date, time.
Designed standard operating procedures for various aspects of the logistics process such as receiving, warehousing, packaging and labeling.
Prepared documents related to customs clearance such as bills of lading and invoices.
Provided training and guidance to junior staff members on best practices within the logistics department.
Provided smooth operations by maintaining communication with supervisors of other departments.
Oversaw and monitored the availability of stock products.
Developed monthly reports complete with project timelines, corporate metrics and productivity measurements.
Worked collaboratively with customers and staff at various levels.
Identified and resolved shipping and packaging errors.
Maintained high standards of internal and external customer service.
Led and managed projects to support logistics efforts and plans.
Documented and processed transactions and accurately administered sales orders.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.