Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Marlen Vazquez Rodriguez

Woodburn,OR

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Detailed Client Service Associate known for having great organizational, skills gifted at working with all types of customers.

Hardworking and reliable costumer service with strong ability in problem solving. Offering empathy and sympathy.

Highly organized, proactive and punctuality, devoted to giving every customer a positive and memorable experience.

Overview

12
12
years of professional experience

Work History

Full Timer

Ralph Lauren
Woodburn, OR
07.2015 - 09.2022
  • Greeted customers and provided exceptional customer service.
  • Resolve customer complaints in a timely manner while ensuring customer satisfaction.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Determined consumer needs to provide products and services.
  • Organized client meetings to provide project updates.
  • Responded to customer questions regarding products, prices and availability.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems and met financial goal and was able to seek half a million dollar.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Office Assistant

Spanish Advertisement
Woodburn, OR
02.2013 - 05.2015
  • Answered phone calls, schedule appointments and welcomed visitors to office.
  • Answered telephones, directed calls, and took messages.
  • Communicated with customers to answer questions and address complaints.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Communicate and relate effectively with a wide range of clients , using active and empathetic listening.
  • Contact customers by email, telephone, or in person.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Monitor and manage inventory of office supplies.
  • Save email correspondence, used folders and flags to track important communication.
  • Made sure to explain situations simply and confirm with the customer they understood the details.
  • Provide excellent customer service to co-workers and management.

Key Holder

Yogurt Munch
Woodburn, OR
04.2010 - 01.2013
  • Responsible for opening or close the store.
  • Provide excellent customer assistance
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintain a a high level of supplies at all times.
  • Train and teach new employees to prepping for daily assistance of the customers.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Reconciled daily sales receipts against cash drawer for accuracy.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Open or close registers and performed daily banking duties such as deposits and withdrawals of funds from registers.

R

Education

High School Diploma -

Newport High School
Newport, OR
06-1995

Skills

  • Friendly, Positive Attitude
  • Customer Service
  • Client Relations
  • Professional Telephone Demeanor
  • Dependable and Responsible
  • Active Listening
  • In-Store Support
  • Adaptive Team Player
  • Customer Relations
  • High-Energy Attitude

Affiliations

I am that type of person who likes to interact with all types of people. I like to know about their culture or language. Giving a smile is very important to me because it opens doors and brake the ice between people and for me it is important because we are in a world that sometimes is not usually very social.

Accomplishments

I feel proud work for customer service has brought me, meeting all types of clients, being able to help them in every way possible, creating a relationship with them, my greatest satisfaction is seeing them leave with a smile. Thanks to the effort and dedication that I put into each of the clients, not only treating them as clients but with the affection they deserve and that is my goal to make them feel as if they were at home. Thanks to my professionalism I was the top seller in the company, getting the recognition selling half a million in the company.

Timeline

Full Timer

Ralph Lauren
07.2015 - 09.2022

Office Assistant

Spanish Advertisement
02.2013 - 05.2015

Key Holder

Yogurt Munch
04.2010 - 01.2013

R

High School Diploma -

Newport High School

Similar Profiles

CREATE PROFILE
Marlen Vazquez Rodriguez