Marlen Williams
Glendale,AZ
Summary
Adept Computer Technician with a proven track record at Hewlett Packard, HP, for enhancing system security and efficiency through meticulous software updates and hardware installations. Demonstrates exceptional analytical thinking and problem-solving abilities, alongside a strong work ethic and integrity. Skilled in networking and hardware installations, consistently delivering solutions that exceed customer expectations.
Overview
3
3
years of professional experience
Work History
Computer Technician
Hewlett Packard, HP
Phoenix, AZ
02.2024 - 03.2025
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Installed and configured hardware components, such as monitors, keyboards, printers, and scanners.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Offered repair or service options to help customers make decisions.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Managed inventory of spare parts used in computer repairs.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Computer Repair Technician
Marlen's Mobile FixIT
Phoenix, AZ
08.2022 - 02.2024
- Replaced defective parts, such as batteries and display screens.
- Installed software updates and applications onto customer's devices.
- Maintained a log of all repairs completed and kept track of inventory levels in stockroom.
Education
Associate of Applied Science - Computer Information Technology/Networking
Gogebic Community College
Ironwood, MI05-2022
Skills
- Software updates
- Mobile device support
- Hardware installation
- System backup
- Software installation
- Analytical thinking
- Remote support
- Imaging devices
- Problem solving
- Routing
- Active Directory
- Networking
- Strong work ethic
- Personal and professional integrity
Timeline
Computer Technician
Hewlett Packard, HP
02.2024 - 03.2025
Computer Repair Technician
Marlen's Mobile FixIT
08.2022 - 02.2024
Associate of Applied Science - Computer Information Technology/Networking
Gogebic Community College
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