Marlena Birchfield
San Antonio,TX
Summary
Patient Behavior Technician with 1.5 years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
05.2023 - Current
- Worked as part of collaborative team to address changing needs of children and families.
- Used CentralReach to document patient information, progress notes, and treatment plans.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Intervened with clients' challenging behaviors using Applied Behavior Analysis therapy.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
Key Holder
Aldo Group
11.2018 - 04.2023
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Education
Bachelor of Arts - Psychology
University of Houston
Houston, TX05.2024
Associate of Arts -
Lone Star College System
Spring, TX05.2020
Skills
- Social Skills Development
- Behavior Intervention Plans
- Critical Thinking
- Crisis Management
- De-Escalation Techniques
- Interpersonal Skills
Certification
- RBT - Registered Behavior Technician
- Certificate in Entrepreneurship
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Registered Behavior Technician
Action Behavior Centers
05.2023 - Current
Key Holder
Aldo Group
11.2018 - 04.2023
Bachelor of Arts - Psychology
University of Houston
Associate of Arts -
Lone Star College System
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