Marlena Calter
Philadelphia,PA
Summary
Dynamic paralegal with extensive experience at Personal Injury Firms bringing strong time management and customer service skills to enhance team efficiency. Detail-oriented and collaborative, consistently ensuring accurate documentation, and timely case preparations.
Overview
16
16
years of professional experience
Work History
Paralegal
IP Law Group
Washington, DC
12.2020 - Current
- Conducted all client intakes to ensure accurate information gathering.
- Managed high-volume inbound and outbound calls, addressing inquiries from clients and attorneys.
- Created billing statements and expense reports for financial tracking.
- Contacted clients regarding outstanding billing statements to facilitate timely payments.
- Referred new clients to appropriate attorneys based on specific needs.
- Dictated important client communications to maintain comprehensive records.
Paralegal
Abramson & Denenberg, P.C.
Philadelphia, PA
02.2014 - 10.2020
- Intake on new clients.
- Sent out all letters of representation and letters of protection to defendants, medical providers, and insurance companies.
- Ordered and organized all medical records for review.
- Spoke to medical providers regarding clients treatment status.
- Engaged with clients to receive updates on their medical treatment.
- Put together demand packages.
- Dictation.
- Handled all incoming calls and scheduling.
- Filing necessary documents with the courts.
File Clerk
Clearfield & Kofsky, P.C.
Philadelphia, PA
01.2013 - 02.2014
- Managed filing system to ensure organized and accessible records.
- Transferred incoming calls to appropriate departments promptly and accurately.
- Handled walk-in clients, addressing inquiries and providing assistance.
- Covered reception area, maintaining professionalism and positive first impressions.
DATA ENTRY CLERK
The MCS. Group, Inc.
Philadelphia, PA
01.2010 - 12.2012
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Scanned documents and saved in database to keep records of essential organizational information.
- Accurately handled data entry for our clients into company-based software.
- Added documents to file records and created new records to support filing needs.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Corrected data entry errors to prevent duplication or data degradation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
PE&T Charter High School
1709 Benjamin Franklin Parkway 06-2008
Skills
- Know how to use legal software such as, Needles, Time Matters and Abacus
- Time Management Skills
- Work well with others
- Typing skills
- Customer service skills
- Detailed oriented
Personal Information
Title: Paralegal
Timeline
Paralegal
IP Law Group
12.2020 - Current
Paralegal
Abramson & Denenberg, P.C.
02.2014 - 10.2020
File Clerk
Clearfield & Kofsky, P.C.
01.2013 - 02.2014
DATA ENTRY CLERK
The MCS. Group, Inc.
01.2010 - 12.2012
High School Diploma -
PE&T Charter High School
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