Marlena Clouser
Florence
Summary
Detail-oriented professional experienced in processing blood donations with a focus on safety protocols and compliance. Proven ability to train staff and enhance donor experience through effective teamwork.
Dedicated team player with over five years in customer service and hands-on experience in training new staff. Known for problem-solving skills and commitment to safety protocols, ensuring high-quality donor engagement and operational efficiency.
Results-driven individual with strong leadership qualities and a solid background in donor services. Expertise in maintaining data integrity and implementing process improvements to enhance productivity and compliance within high-pressure environments.
Overview
5
5
years of professional experience
Work History
Donors Services Tech
Lifesouth Community Blood Centers
Florence, AL
10.2023 - Current
- Processed blood donations efficiently while ensuring compliance with safety protocols.
- Maintained accurate donor records using electronic tracking systems to enhance data integrity.
- Assisted in training new staff on donation procedures and operational best practices.
- Collaborated with team members to optimize workflow and improve donor experience during events.
- Working as a team with everyone who has been at this job since i have started.
- Exercised problem solving skills
Custom Tile Cutter
Tarkett
Florence, AL
08.2022 - 09.2023
- Operated cutting machinery to produce flooring products with precision and efficiency.
- Monitored material quality to ensure compliance with production standards and specifications.
- Collaborated with team members to optimize workflow and enhance productivity in cutting processes.
- Trained new staff on safe equipment operation and best practices for material handling.
Line Technician
Pilgrim Pride
Russellville, AL
12.2020 - 07.2022
- Operated shoulder cutting machinery to ensure precise cuts and adherence to specifications.
- Monitored production processes for quality assurance and compliance with safety standards.
- Collaborated with team members to optimize workflow and minimize downtime.
- Implemented process improvements that enhanced efficiency in shoulder cutting operations.
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Kept up with production line stream to sustain flow of productivity.
Education
High School Diploma -
Life Accademy
Florence, ALSkills
safety protocols
Blood collection techniques
Leadership qualities
Patient confidentiality
Problem solving
Customer service experience 5years
Phlebotomy expertise
Cross-functional teamwork
Donor screening
Vein identification
Teamwork and collaboration
Time management
HIPAA regulations
Timeline
Donors Services Tech
Lifesouth Community Blood Centers
10.2023 - Current
Custom Tile Cutter
Tarkett
08.2022 - 09.2023
Line Technician
Pilgrim Pride
12.2020 - 07.2022
High School Diploma -
Life Accademy