Marlena Cruz
Summerville,SC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Junior Payroll Specialist
CTG
Buffalo, CA
04.2024 - 09.2024
- Involved in optimizing organization's payroll system through process development
- Analyzed payroll data meticulously to ensure compliance with applicable regulations and accuracy.
- Generated detailed reports on payroll activities and corresponding financial data
- Identified employee record discrepancies and implemented necessary corrective measures.
- Maintained confidential records of employee compensation changes, taxes, and benefits.
Customer Service Associate
CTG
Buffalo, NY
10.2022 - 02.2023
- Delivered exceptional customer service by greeting clients and understanding their requirements.
- Displayed effective communication abilities by actively listening to and responding to customer queries and concerns.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Demonstrated excellent telephone etiquette in addressing customer inquiries.
Case Manager
Office Of Vocational Rehabilitation
Saipan , MP
10.2019 - 03.2020
- Maintained seamless communication among clients, families, caregivers, and other agencies for ensuring satisfactory fulfillment of client requirements.
- Conducted needs assessments, devised comprehensive service plans, and tracked individuals' progress in achieving objectives.
- Collaborated with clients and their families to create personalized care plans.
- Evaluated the safety of clients' living environments through home visits.
- Maintained precise case records in adherence to agency protocols.
WIC Nutrition Counselor
Women Infants and Children
Saipan, MP
09.2017 - 07.2019
- Delivered effective nutrition education and counseling to individuals enrolled in the WIC program.
- Conducted assessments of clients' nutritional needs by analyzing their dietary history and anthropometric measurements
- Raised public awareness on WIC services by actively participating in community outreach activities.
- Provided referrals to other community resources when needed.
- Performed administrative duties such as filing paperwork, answering phones.
- Maintained accurate records of client visits, capturing demographic information, assessing results and creating follow-up plans.
Administrative Assistant
Saint Trading Co., Inc.
Saipan , MP
04.2013 - 04.2016
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Department Supervisor
Navy Exchange
Jacksonville, FL
03.2010 - 02.2013
- Monitored department operations, ensuring productivity standards were met.
- Offered guidance and assistance to team members for their professional growth
- Trained staff on required new processes or procedures.
- Managed inventory levels for daily operations.
- Attended weekly progress meetings with senior leadership teams.
- Streamlined communication channels among management, staff, and customers.
Quality Assurance Clerk/Administrative Assistant
LSG Sky Chefs
Saipan , MP
03.2003 - 02.2009
- Conducted thorough inspections to maintain quality standards.
- Monitored production processes to detect quality control issues.
- Provided immediate reporting of deviations in production or discrepancies in product quality to the management team.
- Managed and updated meticulous records of inspection outcomes based on company guidelines.
- Maintained a safe work environment by ensuring that the recommended safety procedures were followed at all times.
- Investigated customer complaints regarding product defects, nonconformance, or quality-related issues.
Education
GED -
Northern Marianas College
Saipan 07-2015
Skills
- Data Entry
- Customer Service
- Record-keeping
- Salesforce
- Call Center
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- People Soft
- Workday
- Logistics
Timeline
Junior Payroll Specialist
CTG
04.2024 - 09.2024
Customer Service Associate
CTG
10.2022 - 02.2023
Case Manager
Office Of Vocational Rehabilitation
10.2019 - 03.2020
WIC Nutrition Counselor
Women Infants and Children
09.2017 - 07.2019
Administrative Assistant
Saint Trading Co., Inc.
04.2013 - 04.2016
Department Supervisor
Navy Exchange
03.2010 - 02.2013
Quality Assurance Clerk/Administrative Assistant
LSG Sky Chefs
03.2003 - 02.2009
GED -
Northern Marianas College
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