Marlena Duke
Baltimore,MD
Summary
Skilled Suite Attendant with background in providing exceptional customer service to guests in high-end establishments. Experienced in maintaining cleanliness standards, managing requests promptly, and ensuring guest comfort. Strengths include strong interpersonal skills, multitasking capability and problem-solving aptitude. Notably contributed to enhancing guest satisfaction scores at previous place of work.
Overview
20
20
years of professional experience
2003
2003
years of post-secondary education
Work History
Suite Attendant
Levy Hospitality Evermore
Baltimore
08.2024 - Current
- Maintained cleanliness and organization of suite areas for guest satisfaction.
- Assisted guests with inquiries and provided excellent service during events.
- Set up and refreshed food and beverage stations for suite patrons.
- Monitored inventory levels and reported shortages to management promptly.
- Collaborated with team members to ensure efficient suite operations during events.
- Enforced safety and sanitation standards in all work areas consistently.
- Provided support to event staff by preparing suites before guest arrival.
- Responded quickly to guest requests, enhancing overall experience at the venue.
- Maintained a high level of knowledge regarding menu offerings so as to be able to answer any guest questions.
- Communicated needs between back-of-house staff and front-of-house staff.
- Took orders from guests for alcoholic beverages according to state and local laws and regulations.
Suite Attendant
Aramark
Baltimore, MD
08.2007 - 03.2024
- Maintained cleanliness and organization of suite areas for guest satisfaction.
- Assisted guests with inquiries and provided excellent service during events.
- Set up and refreshed food and beverage stations for suite patrons.
Lead Banquet Server
Aramark
Baltimore, MD
08.2005 - 03.2024
- Supervised banquet staff to ensure high-quality service delivery.
- Coordinated setup and breakdown of event spaces for various functions.
- Trained new servers on service standards and procedures.
Lead Usher
The Baltimore Orioles
Baltimore, MD
08.2005 - 04.2008
- Supervised usher team during home games to ensure fan satisfaction.
- Coordinated seating arrangements for guests to optimize crowd flow.
- Assisted patrons with directions and inquiries throughout the stadium.
Education
Paul Laurence Dunbar
Baltimore, MDSome College (No Degree) -
Coppin State University
Baltimore, MDSkills
- Suite management
- Event setup
- Food service
- Inventory monitoring
Timeline
Suite Attendant
Levy Hospitality Evermore
08.2024 - Current
Suite Attendant
Aramark
08.2007 - 03.2024
Lead Banquet Server
Aramark
08.2005 - 03.2024
Lead Usher
The Baltimore Orioles
08.2005 - 04.2008
Paul Laurence Dunbar
Some College (No Degree) -
Coppin State University