Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlena Gasper

Belgrade,MT

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Tire Rama
03.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
  • Managed over 50 customer calls per day while helping same amount face to face

Shift Supervisor

Smith Foods (Kroger)
11.2016 - 06.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Applied security, safety and loss prevention strategies during shifts.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Prepared, calibrated, and monitored production levels to achieve targets
  • Delivered successful training to more than 15 employees during tenure, educating on successful work processes and productivity strategies
  • Completed cash and credit card transactions accurately using POS software

Admin Assist/Assistant Manager

Tire Rama
03.2004 - 09.2016
  • Performed accounting activities by preparing expense reports, purchase orders and invoices.
  • Managed executive calendars to strategically coordinate meetings and appointments.
  • Monitored office supplies to order and replenish stock when necessary.
  • Answered multiple console telephone system to direct calls to appropriate personnel.
  • Opened, sorted and distributed incoming messages and correspondence.
  • Created organized filing system to manage department documents.
  • Completed bi-weekly payroll for ten to fifteen employees.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Managed over 50 customer calls per day while doing same amount face to face
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Organized and updated databases, records and other information resources

Education

Some College (No Degree) -

Montana State University - Bozeman
Bozeman, MT

Skills

  • Accounts Payable and Accounts Receivable
  • Reporting
  • Business Administration
  • Performance Tracking and Evaluations
  • Hiring and Training
  • Staff Supervision
  • Time Management
  • Cash Deposits and Receipts
  • Directing Team Members
  • Negotiation and Conflict Resolution
  • Payroll Preparation
  • Sales and Marketing
  • Operational Efficiency and Safety

Timeline

Assistant Manager

Tire Rama
03.2019 - Current

Shift Supervisor

Smith Foods (Kroger)
11.2016 - 06.2019

Admin Assist/Assistant Manager

Tire Rama
03.2004 - 09.2016

Some College (No Degree) -

Montana State University - Bozeman

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Marlena Gasper