Marlena Green
Denver,CO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fresh start program
08.2019 - Current
- Cash flow
- Advertising
- Elevator pitch
- Custom cakes
Diet cook
La Vista Correctional Facility
Pueblo, CO
03.2018 - 09.2019
- Make meals according to diet
- Hand out diets
- Cook diets
- Serve the whole community
Waitress
Sonic Drive-In
Pueblo, CO
03.2011 - 07.2013
- Take orders
- Greet customers
- Handle money
- Give change
- Handle grievances with customers
Customer Service Representative
Drake Enterprise- Franklin, NC
Franklin, NC
08.2009 - 04.2010
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High school or equivalent - High School Diploma
Grand Mesa High School
Collbran, CO10.2001
Culinary Arts - Culinary Arts- Pastry Chef
Collbran Job Corps
Collbran, CO10.2001
Computer Cisco Tutor - Computer And Information Sciences
Plateau Valley High School
Collbran, CO10-2001
Skills
- Computer Skills
- Customer Service
- Osha- silica
- Fast learner
- Server Management
- Appointment Scheduling
- Call Management
- Product Knowledge
- Data Entry
- Computer Proficiency
- Multi-Task Management
- Problem-solving abilities
- Report Transcription
- Team Collaboration
- POS Software
- Detail Oriented
Certification
Fresh start program, 08/01/19, Present, Cash flow, Advertising, Elevator pitch, Custom cakes
Timeline
Fresh start program
08.2019 - Current
Diet cook
La Vista Correctional Facility
03.2018 - 09.2019
Waitress
Sonic Drive-In
03.2011 - 07.2013
Customer Service Representative
Drake Enterprise- Franklin, NC
08.2009 - 04.2010
High school or equivalent - High School Diploma
Grand Mesa High School
Culinary Arts - Culinary Arts- Pastry Chef
Collbran Job Corps
Computer Cisco Tutor - Computer And Information Sciences
Plateau Valley High School