Summary
Overview
Work History
Education
Skills
Timeline
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Marlena Green

Rochester,NY

Summary

Dynamic professional with proven leadership skills and a strong background in customer service from Walmart. Recognized for enhancing team efficiency and accountability while implementing effective inventory management practices. Adept at fostering collaboration and maintaining high standards of food safety compliance, ensuring a positive experience for both staff and customers.

Overview

13
13
years of professional experience

Work History

Advance Team Member

Wegmans
09.2021 - Current
  • Immediately, listening thoroughly and providing individualized support for various requests.
  • Assisted management in identifying areas for improvement within the team, leading to increased efficiency and overall performance.
  • Mentored junior team members, providing guidance on best practices and professional growth opportunities.
  • Reduced project completion timeframes by effectively delegating tasks and prioritizing workload among team members.

Department Manager

Walmart
10.2015 - 09.2021
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.

Supervisor

Holiday Inn Hotel Sandton
02.2012 - 10.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Whiteville High
Whiteville, NC
05.2003

Skills

  • Collaboration
  • Customer service
  • Fast and efficient service worker
  • Cleaning and sanitation
  • Reliable and punctual
  • Organized multi-tasker
  • Safe food handling
  • Food presentation
  • Food safety compliance
  • Basic math
  • Hospitality and accommodation
  • Reliable team worker
  • Comfortable standing for long time periods
  • Excellent multi-tasker
  • Proven leader
  • Positive attitude
  • Teamwork
  • Time management

Timeline

Advance Team Member

Wegmans
09.2021 - Current

Department Manager

Walmart
10.2015 - 09.2021

Supervisor

Holiday Inn Hotel Sandton
02.2012 - 10.2015

Whiteville High

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Marlena Green