Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marlena Hamilton

Mount Calm

Summary

Dedicated professional with extensive expertise in customer service, early learning, and client satisfaction. Proven ability to organize and implement efficient strategies that foster positive client experiences and drive engagement. Committed to leveraging skills in customer service to enhance team success and deliver exceptional service that exceeds expectations. Passionate about creating impactful interactions that contribute to overall business growth and client loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Daycare Teacher

Heavenly Harvest
05.2022 - Current
  • Conduct engaging lessons for toddlers, promoting early learning and motor skills enhancement.
  • Balance educational and play activities, fostering knowledge of basic concepts.
  • Maintain a clean, regulation-compliant classroom in collaboration with co-teacher.
  • Design short and long-term activities, stimulating active participation and cognitive growth.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.

Tax Preparer

Jackson Hewitt
12.2021 - 04.2022
  • Successfully prepared and filed individual tax returns, adhering to Texas and federal tax codes.
  • Ensured customer satisfaction by meticulously reviewing tax documents, maximizing refund potential.
  • Rapidly advanced to become one of the top tax preparers within a 3-month period.
  • Applied analytical skills to interpret complex tax codes, ensuring accurate tax preparation.
  • Contributed to business growth by consistently delivering high-quality service, resulting in increased client retention.
  • Implemented efficient tax preparation strategies, significantly enhancing client satisfaction.
  • Thrived in fast-paced environment, quickly becoming a top performer by passionately serving clients.
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.

Assistant Manager

Sonic
09.2020 - 11.2021
  • Managed order processing with POS system, ensuring accuracy and boosting customer satisfaction.
  • Mentored new staff, fostering a collaborative work environment and enhancing team performance.
  • Supervised end-of-day cash management, ensuring seamless transition to the next shift.
  • Efficiently resolved customer complaints, resulting in improved customer satisfaction rates.
  • Maintained high cleanliness standards, ensuring all stations were well-prepared and stocked.
  • Led team to exceed service goals through dynamic leadership and hands-on training.
  • Monitored labor costs, optimizing workforce allocation and reducing overhead costs.

Cashier/Waitress

Pizza Hut
05.2019 - 06.2020
  • Delivered high-quality customer service, addressing requests promptly and efficiently.
  • Maintained cleanliness in all areas, ensuring a welcoming environment for customers.
  • Performed detailed end-of-shift cleaning, contributing to overall hygiene and customer satisfaction.
  • Managed pizza pan and box inventory, guaranteeing readiness for use.
  • Prepared lobby for opening, ensuring a positive customer experience from the start.
  • Enhanced food presentation, adhering to quality standards for an appealing dining experience.

Sandwich Artist

Subway
07.2018 - 03.2019
  • Mastered sandwich preparation, ensuring high-quality product delivery.
  • Boosted customer satisfaction by 25% through excellent service.
  • Developed effective teamwork skills, promoting a collaborative environment.
  • Resolved customer complaints, enhancing brand reputation.
  • Contributed to 15% sales increase by suggesting popular add-ons.

Education

High School Diploma -

Steele Accelerated High School
Roanoke, Texas
06.2020

Skills

  • Proficient in Microsoft Word
  • PowerPoint presentation design
  • Certified cosmetologist
  • Income tax preparation
  • Child development expertise
  • Customer satisfaction
  • Prioritization and scheduling
  • Instructional design
  • Efficient time management
  • Ensuring data privacy
  • Customer service

Certification

  • Cosmetology License- 2020 - Current

Timeline

Daycare Teacher

Heavenly Harvest
05.2022 - Current

Tax Preparer

Jackson Hewitt
12.2021 - 04.2022

Assistant Manager

Sonic
09.2020 - 11.2021

Cashier/Waitress

Pizza Hut
05.2019 - 06.2020

Sandwich Artist

Subway
07.2018 - 03.2019

High School Diploma -

Steele Accelerated High School

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