MARLENA LIPKO
Windham,OH
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
12
12
years of professional experience
Work History
Associate Director
FORCE Communications
06.2024 - Current
- Assist in organizing and overseeing assignments to drive operational excellence.
- Define clear targets and objectives and communicate to other team members.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Perform duties and provide service in accordance with established operating procedures and company policies.
- Encourage creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
- Mentor departmental team, boosting efficiency, success and morale among employees.
Project Manager - Level 4
FORCE Communications
05.2021 - 06.2024
- Identified plans and resources required to meet project goals and objectives.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
Order Liaison Manager
Hospitality Furnishings and Design
08.2017 - 05.2021
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Collaborated with manufacturing and supply chain management.
- Tracked production and payment to ensure on time shipping and delivery.
- Provided proactive, high quality client service and administration.
Teller Supervisor
Huntington National Bank
08.2016 - 08.2017
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
Teller Supervisor
PNC Financial Services Group
10.2015 - 08.2016
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
Store Supervisor
Levi Strauss & Co
08.2014 - 06.2015
Store Manager
Aeropostale
08.2012 - 08.2014
Education
Bachelor of Science - Business Management
Pennsylvania State University
Shenango, PA01.2010
Skills
- Client Relationships
- Deadline Management
- Leading diverse teams
- Operational and process improvement
- Procedure Development
- Project planning and development
- Risk management
- Strategic Planning
- Task management
Timeline
Associate Director
FORCE Communications
06.2024 - Current
Project Manager - Level 4
FORCE Communications
05.2021 - 06.2024
Order Liaison Manager
Hospitality Furnishings and Design
08.2017 - 05.2021
Teller Supervisor
Huntington National Bank
08.2016 - 08.2017
Teller Supervisor
PNC Financial Services Group
10.2015 - 08.2016
Store Supervisor
Levi Strauss & Co
08.2014 - 06.2015
Store Manager
Aeropostale
08.2012 - 08.2014
Bachelor of Science - Business Management
Pennsylvania State University
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