Marlena Mickle
Albion
Summary
Customer Service expert with more than 20 years of experience, proficient in E Record, EHR, and EMR systems. Track record of achieving high customer satisfaction and optimizing service processes. Available for relocation and authorized to work in the US.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CDPAP/CDPASS
CENTER FOR DISABILITY RIGHTS
06.2018 - Current
- Provide bedside or personal care, encompassing assistance with ambulation and personal hygiene tasks.
Healthcare Professional
SELF-EMPLOYED
01.2008 - Current
- Executed meal planning and preparation aligned with prescribed dietary needs for patients.
- Accompanied clients during external appointments, providing reliable transportation and assistance.
- Assured companionship during outings, fostering a sense of security and support.
Trainer/Bus Driver/Recruiter/Test Preparation Coach
Monroe School Transportation/National Express
06.2024 - 04.2025
- Safely transported students on assigned bus route while maintaining punctuality.
- Created a secure and comfortable environment by keeping the bus interior clean.
- Followed strict traffic laws and safety protocols when operating school bus.
- Assessed candidate qualifications through interviews focusing on skills and cultural alignment.
- Worked with hiring managers to establish clear job requirements and descriptions.
- Engaged in career fairs and conferences to elevate company’s employer brand.
Bus Driver
STA Ridge Road Express
04.2023 - 06.2024
- Facilitated safe transport of students between residences and educational institutions.
- Performed mandatory pre-trip and post-trip inspections according to DOT guidelines.
- Documented equipment issues and maintained logs for thorough record-keeping.
Medical Assistant/Certified Phlebotomy Technician
Bio Tech Clinical Laboratories
01.2013 - 05.2018
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Provided patient care by assisting with examinations and procedures.
- Maintained accurate patient records using electronic health record systems.
- Conducted routine lab tests and assisted in diagnostic procedures as needed.
- Ensured compliance with healthcare regulations and maintained safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Certified Nursing Assistant
Penfield Place
07.2008 - 11.2018
- Facilitate exercise routines for patients who are comatose, paralyzed, or have limited mobility
Patient Care Technician
URMC Medicine
09.2011 - 11.2012
- Facilitate nursing and physician teams in utilization of medical equipment and provision of patient care
Education
No Degree - Bus Monitors/Bus Aides
STA
Albion, NYNo Degree - Transportation Training
ALBANY NY/ STA
Albion, NYNo Degree - Certified Phlebotomy Technician
BRYANT & STRATTON COLLEGE Professional Skills Center
Rochester, NYAssociate of Science - Medical Assisting
BRYANT & STRATTON
Rochester, NY04.2011
Skills
- Culinary meal preparation skills
- Patient documentation expertise
- Experience as a personal assistant
- Vital signs assessment
- Recruiting talent effectively
- Exceptional customer service skills
- Specimen collection techniques
- Familiarity with EMR systems
- Strong organizational capabilities
- Laundry operations management
- Laboratory experience in clinical settings
- Compassionate hospice care provision
- Alzheimer's patient support expertise
- Fluent in English communication
- Venipuncture skill set for blood draws
- Expertise in infant care practices
- Comprehensive caregiving abilities
- Medical office operational experience
- Clerical functions proficiency
- Advanced communication skills
- Efficient time management practices
- Thorough documentation review processes
- Hospital patient care experience
- Proficient in Microsoft Excel and Office tools
- Clerical experience
Certification
- Driver's License
- AED Certification
- School Bus Endorsement
- AAS Medical Assistant
- First Aid Certification
- CPR Certification
- Certified Home Health Aide
- Licensed and Ordained Chaplain
- Certified Phlebotomist Technician
- Consumer Direct Personal Assistance Services and Support (CD-PASS)
- Basic Life Support (BLS for Healthcare Providers and Professional Rescuers)
Awards
Lifetime Presidential Award June 2017
Timeline
Trainer/Bus Driver/Recruiter/Test Preparation Coach
Monroe School Transportation/National Express
06.2024 - 04.2025
Bus Driver
STA Ridge Road Express
04.2023 - 06.2024
CDPAP/CDPASS
CENTER FOR DISABILITY RIGHTS
06.2018 - Current
Medical Assistant/Certified Phlebotomy Technician
Bio Tech Clinical Laboratories
01.2013 - 05.2018
Patient Care Technician
URMC Medicine
09.2011 - 11.2012
Certified Nursing Assistant
Penfield Place
07.2008 - 11.2018
Healthcare Professional
SELF-EMPLOYED
01.2008 - Current
No Degree - Bus Monitors/Bus Aides
STA
No Degree - Transportation Training
ALBANY NY/ STA
No Degree - Certified Phlebotomy Technician
BRYANT & STRATTON COLLEGE Professional Skills Center
Associate of Science - Medical Assisting
BRYANT & STRATTON
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